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The Power of the Customer Experience - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Join #CX customer #webinar series focusing on today’s relevant topics and discuss the role and importance of #customerservice in an ever-changing world: http://ora.cl/O2gw8
  • Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain #employeeengagement and a positive workplace culture: http://ora.cl/5Zr1d #CX
  • Details on how Traci Scott and the @Pella_News team moved from random to reliable and desired #CX with #OracleCX: http://ora.cl/RE4LV  #OSvC
  • Our tools are carefully designed for #CX #sales users, giving them a simple path to access and update #CRM data: http://ora.cl/3vQ7U
  • How do you continue to provide a great #CX during a crisis, when the very definition of “customer experience” may have changed? Here are four things to keep in mind: http://ora.cl/Xl3NL


Industry News:

The Power Of The Customer Experience (CX) During The Current Crisis – Forbes, 5.9.20

  • Being caring and real has never been quite as important as it is today.

How AI is Transforming the Way Customer Service Teams Work in the 2020s - Business2community, 5.12.20

  • According to a 2019 report, AI use for customer service is on the rise. 24% of service teams surveyed were already using some form of AI.

3 Steps That Turn Your Customer Service And CX Into A Competitive Advantage: Lessons From ...  – Forbes, 5.12.20

  • Exceptional customer service and a superbly well-designed and maintained customer experience are two of the most reliable competitive advantages in today’s marketplace for two reasons.

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