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The latest in customer experience strategy, technology, and innovation.

The New Luxury in Customer Service is the Human Touch - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • #OracleCX helps @RadiusBank redefine community on its ‘Branchless’ banking platform http://ora.cl/uT7C8 @OracleServCloud #OSvC #CX

  • #Oracle is investing heavily in repositioning the software vendor by creating new branding experiences for its customers http://ora.cl/uI0tW #OracleCX #CX

  • How providing a little assistance can turn any worker bee into hive royalty http://ora.cl/pn4JC with @mbrusyo #OracleCX

  • The future is wide open at #OOW19 - start planning now and propel your business to maximum results. Take a look at the sessions to get you there: http://bit.ly/2vTt1DK

  • Are you taking steps to secure your #CRM? How? Follow these steps to take control of the elements that you can influence http://ora.cl/me0iH


Oracle CX in the News:

Oracle Aspires To Touch Lives Through Sports, Fan Following - Albert Pang, Misho Markovski, Appsruntheworld, 5.30.19

  • For more than four decades, Oracle has built a stellar reputation by selling its database and enterprise applications to hundreds of thousands of global organizations, helping them improve their business processes.

Radius Bank Redefines Community on Its ‘Branchless’ Banking Platform - Sasha Banks-Louie, Wsj, 6.7.19

  • Oracle CX helps Radius Bank redefine community on its ‘Branchless’ banking platform.


Industry News:

Building An Innovation Culture In Customer Service And Customer Experience: 5 Essentials - Micah Solomon, Forbes, 6.12.19

  • Customer service and CX consultant narrates the five prerequisites for innovation to grow and be sustained.

The New Luxury in Customer Service Is The Human Touch  - Micah Solomon, Forbes, 6.9.19

  • Customers appreciate the speed and convenience that automation can provide, they like the ability to self-serve.  But when they want to feel like a million bucks, they want the human touch.

Three key retail & ecommerce trends from Meeker's Internet Report 2019 - Rebecca Sentence, Econsultancy, 6.13.19

  • Celebrated internet analyst Mary Meeker has just released her 2019 Internet Trends report: one of the most highly-anticipated annual reports into the state of all things digital.


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