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The Internet of Things is Here – is Your Field Service Organization Ready?

Christine Friscic
Product Manager, Oracle Service Cloud

With billions of devices and sensors already connected, and
that number increasing daily, it’s safe to say that the Internet of Things is
disrupting life as we know it. Think about it – our every step is tracked
via wearable fitness trackers. A smart thermostat can automatically adjust
heating and cooling to optimize energy efficiency. Traffic patterns influence
the way a smart traffic signal operates throughout the day. And, much like in
our daily lives as consumers, the Internet of Things offers new opportunities
for organizations across all industries. For organizations that provide
services in the field – whether at a customer’s home or business – these
opportunities can lead to significant boosts in operational efficiency and new
levels of customer engagement and satisfaction.

By leveraging data constantly collected from connected devices
and sensors, these organizations can better predict when services will be
required and eventually, shift to a more proactive maintenance and repair
model. This will not only reduce asset downtime and allow organizations to be
more efficient in their field service planning, it will positively impact
customer relationships. Imagine: before you even realize your air conditioner
is broken, a field service technician is knocking on your front door to fix it.
Or better yet, imagine that before the air conditioner ever even had an issue,
the manufacturer predicted a problem and dispatched a field service technician
to prevent any downtime at all.

Your field service organization can achieve smarter,
streamlined field operations thanks to IoT, but you must start developing your
IoT strategy today. Ready to get started? Check out our guide, Three Things That Your Field Service
Organization Needs to Know About the Internet of Things (IoT)
outlines the top things you’ll need to know in order to start implementing a
successful IoT strategy today. Download it here.

And, for more information on modern field service management
with Oracle Field Service Cloud, visit www.oracle.com/goto/field-service.

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