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The latest in customer experience strategy, technology, and innovation.

The Future of CX is in for Profound Change - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


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Industry News:

Get ready for the future of CX with these 4 key improvements - Chris Barnes, Siliconrepublic, 8.22.19

  • CX of the future doesn’t start with the customer, it starts with your business and a focus on four main internal improvements.

The Future of CX is in for Profound Change: Forrester - Patty Odell, Chiefmarketer,  8.27.19

  • The future of CX will be far different and far more powerful - CX leaders and teams will need to update the tools, techniques and technologies they have relied for years, according to a new report from Forrester.

5 Ways to Make Better Business Decisions with CX - Claire Sporton, Tdwi, 8.27.19

  • CX programs affect more than just marketing and customer service. CX insights are powerful for strategic decision making for the entire business.

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