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The Future of Customer Service is not as Simple as AI or Human - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • .@Gartner_inc has named @Oracle a #leader for the strength of its #SPM offering for the 5th year running!  http://ora.cl/gA1ff #OracleSales
  • Still wonder what the #ExperienceEconomy is? #OracleCX @rtarkoff explains in this #video: http://ora.cl/Zs1x9
  • Get connected and start your journey to #ModernCX today! This year, we are offering an online Modern CX 2020 experience available now: http://ora.cl/6kK6o #OracleCX #CX
  • Check out industry guardians who are making some noteworthy contributions to the #marketing #technology space: http://ora.cl/BR1DU @descahill
  • .@OracleServCloud 20A #release is now live; watch our release #video to learn more about its exciting new features! http://ora.cl/IC64R #OSvC


Industry News:

For 85% Of Consumers, Positive CX Includes A Human Touch – Retailtouchpoints

  • While 82% of consumers have come to expect that technology will improve their online CX, most shoppers still also prize person-to-person interaction: 85% say a positive CX includes a “human touch” along with up-to-date technology.

Want to up Your CX Survey Game? Ask the Right Questions at the Right Time – Martechadvisor, 2.26.20

  • CX has become one of the defining lines for success for virtually every industry.

The Future Of Customer Service Isn't As Simple As AI Or Human – Forbes, 2.24.20

  • Many business leaders fail to see that humans have much more to offer their AI-powered counterparts than supervision.


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