Oracle Customer Experience Blog

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Starbucks Definitely Sees the Real Me

In a recent issue of CRM magazine, Marshall Lager wrote a column titled, "Can Ya See the Real Me," in which he implied that most companies do a poor job of...

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Don't Go Here Unless You're a CIO

Well, maybe you aspire to be a CIO. Or...you KNOW a CIO. Or...you want to gain an understanding of a CIO's perspectives. Here is the deal: lest we think that...

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Louis Peters Shares Several Oracle CRM On Demand Deployment Best Practices

As promised in my post last week, here is an interview with Louis Peters, one of the three authors of the new book, Oracle CRM On Demand Deployment Guide....

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They Wrote The Book On It

First of all, an apology to you all for my not posting this yesterday, when I should have. For those of you bloggers out there, you know the difference between...

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Sorry. Not Much Happened Today!

And THAT blog headline is dedicated to Seth Godin, who recently wrote that unlike its print brethren, digital media outlets aren't burdened with having to make...

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Culture Shmulture?

I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the...

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Oracle Makes Social Services More Effective

By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently...

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