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CX News & Events
February 15, 2012
Telecommunications - Boost Online and Cross Channel Revenue
Consumers expect a personalized customer experience in which communications service providers (CSPs) act more like retailers. As a result, CSPs must streamline sales and marketing tactics to provide a consistent brand and service-focused sales culture. Tune into this informative webinar to explore successful e-commerce strategies for telecommunications that can:
- Increase conversions of visitors to customers by 16%
- Increase online orders by more than 50%
- Greatly reduce the cost of processing online orders
Featuring distinguished presenters from Analysys Mason and Oracle, this webinar will reveal cross-channel marketing and sales strategies for providing a uniform, personalized buying experience. It will also explain how CSPs can easily adopt sound retail standards. Presenters include:
- Mark Mortensen, Principal Analyst, Analysys Mason
- David Fan, Senior Director, CRM Product Management, Oracle
Listen to the full webcast replay here.
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