With the acquisition of TOA Technologies in 2014, the Oracle
Service Cloud added field service management to its solution portfolio.
Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle customers
extend customer service excellence to the field while powering greater
As a part of the Oracle Service Cloud family, the Oracle Field
Service Cloud team is excited to announce several new features in its latest
release in May 2015. With a focus on integration, as well as improving both
user and customer experience, new features included in the latest Oracle Field
Service Cloud include:
Manage in Mobile –
This mobile-friendly redesign of the Oracle Field Service Core Manage solution
makes it easier for service managers and dispatchers to manage field teams from
smartphones and tablets, helping customers keep pace with consumer trends. A
resized display and improved scrolling and swipe functionality provide a
consistent user experience across all devices.
Oracle Service Cloud
Accelerator – Customers can now quickly and easily connect the call
center to the field – leveraging the Oracle Field Service Cloud’s predictive
routing and scheduling functionality directly within the Oracle Service Cloud
Agent Desktop. Learn more about this Accelerator in this recent blog
post by Stephen Fioretti, vice president of product management for Oracle
– The solution formerly known as TOA’s ETAdirect is now Oracle Field
Service Cloud. Upon upgrading to version 15.5, all users will see refreshed
login screens and Oracle branding – including the Oracle iconography and
color palette – across the product. However, customers will still be able to
customize with their own branding schemes if preferred.
Along with the features introduced in the February 2015 release, these new Oracle Field Service Cloud features aim to support the
Oracle Service Cloud team’s focus on critical integrations and improving the user
experience. Included in the February 2015 Oracle Field Service Cloud release
were features such as routing visualization, multi-day view, mobile form editor
and mobile booking capabilities.
Learn more about Oracle Field Service Cloud and its role in the
Oracle Service Cloud family at http://www.oracle.com/goto/field-service/.