Wednesday Jan 09, 2013

Dallas Event: Social Innovations with Southwest Airlines

Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn from experts at Southwest Airlines and Oracle about how innovative thinking and technology will continue to change the way businesses develop and launch social initiatives across the enterprise, to both national and local markets. You will also learn:

  • What factors impact the social media evolution of large enterprise companies
  • How innovative social programs deliver an exceptional customer experience
  • How enterprise businesses scale using social platforms to engage with national and local communities and encourage customers to share

Who should attend? Marketing executives with responsibility for social media strategies. Registration is required to attend this exclusive event at Five Sixty by Wolfgang Puck. Register today by calling 1.800.820.5592 ext. 11194.

Friday Mar 30, 2012

Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

RightNowTurning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories. 

Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners.

Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry.

The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile.

Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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