Tuesday Mar 24, 2015
Tuesday Oct 01, 2013
By Tuula Fai on Oct 01, 2013
A typical problem in an organization is how to automate complex and ever-changing policies while also ensuring those deployed policies are in compliance and consistent across all channels.
In a recent IDC Link “Oracle offers Change “On the Fly” for Human Services Policies”, (August 2013) Adelaide O’Brien, Research Director mentions “Health and Human Services organizations are currently looking for ways to redesign their programs, focusing on making the programs as efficient as possible while providing the greatest value to the recipient and provide better service for less money.” If organizations think the best way is to code their policy rules, they should think again. Hard coding rules in a backend system causes organizations to lose the ability to respond to policy changes with ease and agility. And opens the door to non-compliance.
O’Brien adds, “By streamlining the automation of benefits by empowering users to develop and manage rules in natural language Word and Excel documents…government organizations will be able to decrease errors and training cost, improve the speed and quality of the process, provide timely decisions, eliminate benefit backlogs and prevent recurrence.”
So is there such a solution? Yes, there is!
Oracle Policy Automation enables the organization’s policy owners, subject matter experts, even business users to easily capture, model, deploy and manage even the most complex policies. Oracle Policy Automation goes even further by sharing policy rules across key stakeholders ensuring accurate interpretation, while also deploying them consistently across all communication channels! This capability enables customers to choose their communicate channel and a time that is convenient for them.Please visit Oracle Policy Automation for more information, including details of the new cloud edition.
Thursday Apr 19, 2012
By Divya Malik on Apr 19, 2012
We wanted to give them access to complete information about the customer and about other similar customers when they were selling individually or as a team, and also later when they were updating the CRM system.
Since there is always a disconnect between sales and marketing, aligning the sales organization with the marketing organization becomes very critical because often there is a marketing pipeline focused on leads that's not connected to the selling pipeline that's focused on opportunities.
Finally, we wanted to make it easy to use, easy to configure and easy to deploy. Following years of research, we analyzed the basic tasks that sales and marketing teams perform, and we've been able to cut out, on average, about 27% of the time it takes to complete the most common tasks within a CRM system.
To read more about how we think of CRM and how YOU can improve Sales Productivity within your organizations read this white paper.
Monday Feb 07, 2011
The place to get informed about customer experience and how it impacts your success.
SubscribeSubscribe to our RSS feed.
- Field Service USA 2016: Let’s Discuss the Field Technician of the Future
- Convert Omni-Channel Hype into Real Contact Center Success!
- 5 Reasons to Register for Modern Sales Experience
- Five Reasons to Attend Oracle’s Modern Service Experience 2016
- Bridging the Gap Between Mobile and Customer Service
- Building Agility into your Field Service Operations with Mobile Solutions
- Deliver the Grand Slam with Sales Performance Management
- Increase Productivity and Close Deals Faster
- 5 Steps To Start Your IoT-Enabled Service Strategy
- Oracle Named a Leader for Sales Performance Management Solution by Virginia Lo