Do your customers know more than your agents? Shift the equation with this webcast Thurs., Sept. 25 at 2 pm ET featuring Amberleaf
By Tuula Fai on Sep 22, 2014
Have you ever called a contact center and known more about the company’s products and services than the agent? Or been bounced around to several different agents before you got the right answer?
That’s a recipe for customer service disaster. Don’t let that happen to your organization.
Over the last 15 years, John has helped hundreds of companies transform their contact centers into modern customer service organizations.
He’ll share customer success stories – and pitfalls to watch out for – so you can accelerate your own success.