Tuesday Dec 06, 2011

1 Size Doesn't Fit All

Only Oracle CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other cloud-based CRM solutions, Oracle CRM On Demand Industry Editions are built upon Oracle's deep industry expertise, providing organizations in the Automotive, High Technology, Insurance, Life Sciences, and Wealth Management industries with tangible business value from the start of deployment. Oracle CRM On Demand Industry Editions feature pre-built business processes, data models, object models, and business logic designed to support the unique requirements of each of these industries. Oracle CRM On Demand Industry Editions also leverage Oracle's CRM and technology leadership to ensure that industry-specific capabilities are built in at all application levels, not just in the user interface.

Why care? Oracle CRM On Demand Industry Editions provide:
  • Faster time to business value
  • Less customization
  • Lower TCO

Want to learn more? Please visit oracle.com/crmondemand.

Thursday Aug 11, 2011

McKesson Pharmacy Systems and Automation Improves Service, Decision-Making with Siebel CRM

McKesson Pharmacy Systems and Automation (MPS&A), a division of McKesson Corporation, provides comprehensive pharmacy management system suites and business services to more than 7,000 pharmacies and handles approximately 300,000 service requests annually.

MPS&A, with the help of system integration partner eVerge Group, replaced legacy call center and service order support systems with Oracle’s Siebel Pharma Contact Center and Oracle Business Intelligence Applications for Pharma to enhance call center capabilities and acquire a comprehensive view of customer data. In addition to improved efficiency and faster customer issue resolution, integrating Siebel with other key MPS&A applications automated processes including shipping pharmacy management system parts to customers.

"Oracle’s Siebel CRM is helping us to take our customer service to a whole new level," says Gary Johnson, Vice President, Customer Support, McKesson Corporation. "We can respond faster and more thoroughly to pharmacy customers’ inquiries, expedite service and parts requests, and make more targeted operational decisions utilizing the analytical tools of Oracle Business Intelligence Enterprise Edition."

Click here to learn more about MPS&A's use of Siebel CRM.

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