Thursday Jul 26, 2012

Siebel Upgrade Lifts McKesson's Sales Efficiency and Performance

McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. McKesson partners with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services.

In the video below, McKesson discusses how they completed a quick, complex upgrade from Siebel 7.8 to 8.1, which resulted in improved performance and increased efficiency in sales and business development.

Thanks to Tony and Sreeman for sharing this success story! To learn about Siebel and other Oracle CRM solutions, please click here

Thursday Aug 11, 2011

McKesson Pharmacy Systems and Automation Improves Service, Decision-Making with Siebel CRM

McKesson Pharmacy Systems and Automation (MPS&A), a division of McKesson Corporation, provides comprehensive pharmacy management system suites and business services to more than 7,000 pharmacies and handles approximately 300,000 service requests annually.

MPS&A, with the help of system integration partner eVerge Group, replaced legacy call center and service order support systems with Oracle’s Siebel Pharma Contact Center and Oracle Business Intelligence Applications for Pharma to enhance call center capabilities and acquire a comprehensive view of customer data. In addition to improved efficiency and faster customer issue resolution, integrating Siebel with other key MPS&A applications automated processes including shipping pharmacy management system parts to customers.

"Oracle’s Siebel CRM is helping us to take our customer service to a whole new level," says Gary Johnson, Vice President, Customer Support, McKesson Corporation. "We can respond faster and more thoroughly to pharmacy customers’ inquiries, expedite service and parts requests, and make more targeted operational decisions utilizing the analytical tools of Oracle Business Intelligence Enterprise Edition."

Click here to learn more about MPS&A's use of Siebel CRM.

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