Friday Dec 02, 2011

Leading Analyst Firms Reviews Local Government CRM Products

Oracle received a Strong Positive in Gartner’s MarketScope for Local Government CRM Products that was published in October 2011.

Read the full report here.

Tuesday Nov 22, 2011

Provincial Forum & the Best of Oracle OpenWorld for Public Sector






Provincial Ministries, Crowns and Agencies are transforming in an effort to meet increasing service expectations from citizens, legislative mandates, and current economic pressures. There is a need to be more efficient and accountable, providing services and information to constituents expeditiously and cost-effectively. However, legacy information systems typically support single program functions. These disparate systems pose a complex canvas upon which to compose a more efficient government systems landscape.

Please join your fellow government leaders and Oracle on December 6, 2011 to discuss these challenges and learn how government agencies are leveraging IT as a core tool to streamline multi-organization operations thereby delivering a more cost-effective, citizen- centric, and sustainable government. Register here.

Thursday Sep 29, 2011


If you are coming to Oracle Open World 2011, and are looking to learn about Oracle's CRM Offering and MUCH MORE, do not miss this session. Led by CRM thought leader and Oracle SVP, CRM,  Anthony Lye, you will get a chance to see the latest innovations from Oracle CRM. Here are the details:

CRM General Session: How Technology Disruptions Catalyze Customer Relationships, Monday, October 3, 12:30 p.m , Moscone West, Room 2002. Often, the most significant economic and technological advancements have come to those who seize, rather than shy away from, 'disruptive' elements. Led by Anthony Lye, senior vice president of Oracle CRM, this session will include demos of current and next-generation Oracle CRM technology that can help turn 'disruptions' into competitive advantage.  

Thursday Sep 15, 2011

Improve Case Management with Oracle Public Sector CRM

In today’s economic and social climate, government agencies must continue to find ways to do more with less.  Many face a challenging road to balance growing demands for quality services and programs with pressures to show results and cut costs.

Watch this short video on Oracle’s latest innovations for Public Sector Case Management that can help agencies improve the delivery of government services to citizens.  Includes a short preview demo by Oracle expert Tiffany Blair of CRM Product Management for Public Sector.

Learn more about Case Management for Government and  view an interactive map on Oracle's Solutions for Social Services.

Tuesday Sep 06, 2011

Better Engage Customers with Oracle CRM for Communications

Major challenges and opportunities in the Communications industry often include cross channel customer experience and data services expansion.  Watch this short video on Oracle’s latest CRM Industry Innovations for Communications that enable a cross-channel customer experience, rapid introduction of new services and advanced product promotions.  Includes a short preview demo by Oracle expert Brenda Harris of CRM Product Management for Communications.

Read more about Oracle’s offerings for Communications including Rapid Offer Design and Order Delivery.  Listen to experiences with fast effective Order Management.

Tuesday Aug 30, 2011

IMSERSO Streamlines Case Management


IMSERSO Uses Integrated CRM System to Streamline Case Management of Elderly and Disabled Citizens

The Institute for Social Services for Elderly and Dependent (IMSERSO) is a public agency within the Spanish Ministry of Health, Social Policy, and Equality. IMSERSO introduced the system for autonomy and care for dependent people (SAAD) to enable regional governments to manage their internal processes related to the law. Challenges included:

  • Introduce a reliable solution to quickly apply the “Law for Dependent People” in the 17 autonomous regions
  • Implement a case management solution to support execution of the law, such as evaluating dependent statuses, confirming rights to receive benefits, and calculating grants
  • Provide a multi-channel platform for providing information to the public—in person, via the internet, or via the call center

“With our claims management system, built on Oracle’s Siebel applications, we can ensure that we consistently apply the criteria for The Law for Dependent People across more than 1.5 million applicants and 700,000 beneficiaries.” – Javier Ballesteros, Director of Information Technology, Institute for Social Services for Elderly and Dependent (IMSERSO).  Learn more about the benefits.


Tuesday Aug 23, 2011

CRM Industry Innovations Series

Watch the CRM Industry Innovation Series to hear directly from Product Management on CRM Megatrends including cross channel, mobility, social media, customer driven solutions, cloud computing and real-time decisioning.

In just 7 minutes, hear Carey Wong of Product Management summarize key CRM Megatrends and highlight how Oracle’s industry teams are addressing the trends with innovative CRM industry capabilities in sales, service and marketing.

The series addresses key CRM industry innovations for:

    • Communications
    • Consumer Goods
    • Financial Services
    • Insurance
    • Life Sciences 
    • Public Sector

Click here for the overview video.

Tuesday Aug 09, 2011

Looming Healthcare Deadlines Place New Emphasis on Flexible IT Solutions

Looming Healthcare Deadlines Place New Emphasis on Flexible IT Solutions

Government organizations are under pressure to meet the provisions of last year’s Affordable Care Act. At the top of the list is a requirement to launch health insurance exchanges. With deadlines looming and budgets strapped for cash, many states are looking to new IT solutions to help them quickly get new services up and running.

Oracle addresses these needs with
Oracle’s health information exchange solutions, which are built with open standards for securely exchanging electronic health information. Key applications in the portfolio include Oracle’s Siebel Case Management and Oracle Policy Automation. 

Read more.

Tuesday Apr 26, 2011

Communication Service Providers: Accelerate Order Delivery
Aircel Podcast


Learn how world class communication organizations are realizing competitive advantage now with Oracle's Rapid Offer Design and Order Delivery solution.
With fierce competition in voice, data, mobile, video, IPTV and On-demand services, it is a competitive necessity to provide the customers what they want when they want it. Customers are expecting seamless delivery of bundled voice, data, and video services to provide "instant gratification."

Featured Podcast: Aircel successfully leverages full life cycle order management to deliver GSM and Enterprise services.
In this 15 minute podcast you'll learn how Aircel:
• Achieved a 2 Minute Prepaid Activation Rate
• Improved Offer Time-to-Market and Order Cycle times
• Found New Growth Areas


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