Wednesday Jun 17, 2015

What’s New with Oracle Field Service Cloud: May 2015 Release

With the acquisition of TOA Technologies in 2014, the Oracle Service Cloud added field service management to its solution portfolio. Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle customers extend customer service excellence to the field while powering greater efficiencies.

As a part of the Oracle Service Cloud family, the Oracle Field Service Cloud team is excited to announce several new features in its latest release in May 2015. With a focus on integration, as well as improving both user and customer experience, new features included in the latest Oracle Field Service Cloud include:

Manage in Mobile – This mobile-friendly redesign of the Oracle Field Service Core Manage solution makes it easier for service managers and dispatchers to manage field teams from smartphones and tablets, helping customers keep pace with consumer trends. A resized display and improved scrolling and swipe functionality provide a consistent user experience across all devices.

Oracle Service Cloud Accelerator – Customers can now quickly and easily connect the call center to the field – leveraging the Oracle Field Service Cloud’s predictive routing and scheduling functionality directly within the Oracle Service Cloud Agent Desktop. Learn more about this Accelerator in this recent blog post by Stephen Fioretti, vice president of product management for Oracle Service Cloud.

Rebranding – The solution formerly known as TOA’s ETAdirect is now Oracle Field Service Cloud. Upon upgrading to version 15.5, all users will see refreshed login screens and Oracle branding – including the Oracle iconography and color palette – across the product. However, customers will still be able to customize with their own branding schemes if preferred.

Along with the features introduced in the February 2015 release, these new Oracle Field Service Cloud features aim to support the Oracle Service Cloud team’s focus on critical integrations and improving the user experience. Included in the February 2015 Oracle Field Service Cloud release were features such as routing visualization, multi-day view, mobile form editor and mobile booking capabilities.

Learn more about Oracle Field Service Cloud and its role in the Oracle Service Cloud family at

Thursday Apr 28, 2011

Buzzient Integrates Social Media Data into
Oracle CRM On Demand

Do you remember Dave Carroll's song "United Breaks Guitars" and all the bad publicity it gave United Airlines, but it did make Dave Carroll a celebrity.

Everyone knows how powerful social media channels are today,and their influence on the buying behavior of today's customer. This makes it more critical than ever to monitor and respond to those conversations that are going on, around your products, on the social web.. A few bad tweets, or negative Facebook posts will quickly make you lose those customers and prospects.

For our Oracle customers, we have a new integration with Buzzient. Buzzient harvests, stores and analyzes social media posts about your company and competitors from sources such as Twitter, Facebook, YouTube, MySpace, blogs, discussion boards, Newsgroups and Amazon reviews. Buzzient integrates social media data into Oracle CRM On Demand, Siebel, PeopleSoft Enterprise, JD Edwards EnterpriseOne and other Oracle Applications.

This integration:

  • Provides a new channel for Social Media through a third party listening platform
  • Enables Social Media posts to be brought into CRM
  • Allows CRM users to interact with Social Media and finally
  • Extend the customer profile in CRM to include Social Media information

See this in action:


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