Friday Feb 08, 2013

Which Industries Hit the CX Mark?

Which industries lead the pack? Which ones are bringing up the rear? Who has more to lose?[Read More]

Wednesday Oct 05, 2011

5 Keys to Building a Successful CRM Strategy

OOW logoSix megatrends that are disrupting business as usual are customer-driven and cross-channel interactions, cloud computing, pervasive mobility, real-time decisions, and social media.

As Kirk Mosher shared in the OpenWorld CRM session on "Building a Successful CRM Strategy," five keys to CRM success are in the areas of industry, insight, innovation, integration, and infrastructure.

Learn more about this and other sessions by browsing our full content catalog. Registration is still open for the final sessions of Oracle OpenWorld 2011, San Francisco, October 2-6. We look forward to seeing you at OpenWorld!

Saturday Oct 01, 2011

What to See at OpenWorld for CRM and eCommerce

OOW logoYou can browse the OpenWorld content catalog via our mobile app or by visiting www.oracle.com/openworld.

Better yet, view our full "Focus On" program guides for CRM and eCommerce, where we have aggregated key information on all of these great sessions and demos into  convenient reference guides

Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

Capitalize on Technology Disruptions

OOW logo

Don't miss this thought-provoking CRM General Session: How Technology Disruptions Catalyze Customer Relationships!

Led by CRM thought leader and Oracle senior vice president of CRM, Anthony Lye, this session will discuss ways that you can catalyze customer relationships to take your business to the next level.

Furthermore, this OpenWorld General Session will include demos of current and next-generation Oracle CRM technology that can help turn 'disruptions' into competitive advantages. When? Monday, October 3, 12:30-1:30 p.m. Where? Moscone West Conference Center, Room 2002. What? Session ID 18024 -- How Technology Disruptions Catalyze Customer Relationships.

Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

Tuesday Sep 27, 2011

Industry Best Practices - Hear the Latest from Oracle Industry Strategists at OOW

Here are 32 top opportunities to learn from the industry strategists about how to leverage CRM and related solutions for industry best practices. 

 Monday, October 3rd, 2011 

11:00 am – 12:00 pm

Rebates: Growing Channel Margins for Distributors, Manufacturers, and Retailers with Oracle E-Business Suite (18502) Earl Eldridge, Oracle; Donna Peroutka, Schreiber Foods, Dave Castaldi, D and H Distribution

Moscone West, Room 2010

12:30 pm – 1:30 pm

Oracle CRM for Communications: Strategies for Cross-Channel Convergence (18252) David Fan, Oracle

Palace Hotel, Sea Cliff Room

12:30 pm – 1:30 pm

Service Transformation- Building Process Automation for Complex Service Offerings (High Technology - 13862) Mike Saslavsky, Oracle; Rishi Gowaikar, Agilent; Dan Loomis,  Cisco

Palace Hotel, Pacific Heights Room

2:00 pm – 3:00 pm

Enabling Service Execution with Siebel CRM, PRM, and Oracle Real Time Scheduling (Professional Services – 17182) Marshall Powell, Oracle; Trafford Seymour, Marty Wick, ServiceMaster

Westin Market St. Hotel, Concordia Room

3:30 pm – 4:30 pm

Deliver a Superior Online Customer Experience (Communications - 15171) David Fan, Oracle

Palace Hotel, Twin Peaks South

3:30 pm – 4:30 pm

MDM in the Public Sector (MDM – 17781) Gurinder Bahl, Oracle; Ruben Spekle, Capgemini; Michiel Kramer, SVB

Intercontinental, Union Square Room

5:00 pm – 6:00 pm

ATG Web Commerce Panel Discussion: The Future of Web Commerce and Retail (18204) Brian Collins, Kelly O’Neill, Oracle

Moscone West, Room 2012

 Tuesday, October 4th, 2011

11:45 am – 12:45 pm

Best Practice Innovations In Front Office – Financial Services CRM (Financial Services – 23530) Dave Wright, Oracle

Westin Market St. Hotel, Metropolitan I

11:45 am – 12:45 pm

Next Generation Warranty Management with Siebel CRM (Manufacturing – 21980) Rajkumar Ravuri, Siva Subramanian, Wipro

Palace Hotel, Sea Cliff Room

1:15 pm – 2:15 pm

Offline Sales Force Automation Client for Life sciences (Life Sciences – 09790) Arvindh Balakrishnan, Harsha Murthy, Oracle, Alok Verma, ITC Infotech

Westin Market St. Hotel, Franciscan II Room

3:30 pm – 4:30 pm

Lan Airlines Transforms Its Loyalty Program With Siebel Loyalty (Travel & Transportation – 13140) Sundar Swaminathan, Andrew Martin, Oracle; Ralph Piket, Eduardo Duran, Lan Airlines

Westin Market St. Hotel, Olympic Room

3:30 pm – 4:30 pm

Enabling Best Practices in Medical Professional Education Management (Life Sciences – 08408) Marco Osthoff, Johnson & Johnson; Yashpal Vakharia, Cognizant

Westin Market St. Hotel, Franciscan II Room

5:00 pm – 6:00 pm

Oracle's CRM for Consumer Goods: Strategies for Engaging with Your Evolving Consumers (18253) Angelique Moon, Oracle

Palace Hotel, Sea Cliff Room

5:00 pm – 6:00 pm

Transformational Distribution for Insurance with CRM On Demand and Oracle Policy Automation (Insurance – 08570) Anton Wiryawan, Phil Whitwell, Oracle; Diganta Tah, Cognizant

Westin Market St. Hotel, Franciscan I Room

 Wednesday October 5th, 2011 

10:15 am – 11:15 pm

Oracle's CRM for Banking: Reclaim Your Customers' Loyalty with Strategic Treatment (18254) Sandra Sanvido, Oracle

Westin Market, Stanford Room

10:15 am – 11:15 pm

Enhancing Customer Value with Proactive Analytics (Financial Services – 23519) Kiran Jagannath

Westin Market St. Hotel, Metropolitan I Room

10:15 am – 11:15 pm

Improve Customer Experience through Cross-Channel Commerce: Featuring Sprint (Communications – 15172) David Fan, Oracle; Sprint

Palace Hotel, Rose Room

11:45 am – 12:45 pm

Oracle's CRM for Life Sciences: Strategies for Sales Innovation (18255) Piers Evans, Raj Aggarwal, Charles Knapp, Oracle

Westin Market, Stanford Room

11:45 am – 12:45 pm

Customer Panel: Transforming the Customer Experience In Hospitality With ATG and Siebel CRM (Travel & Transportation – 23503) Micah Friedman, Oracle

Westin Market St. Hotel, Concordia Room

11:45 am – 12:45 pm

High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 1 (High Technology – 13863) Mike Saslavsky, Oracle; Alok Arora, Krish Ellath, Michael McClellan, NetApp; Mahesh Ravoori, NetLogic Micro

Palace Hotel, Sea Cliff Room

1:15 pm – 2:15 pm

High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 2 (High Technology – 13864) Mike Overly, Oracle; Krish Ellath, NetApp; Milind Gokarn, Selectiva; Steven Nott; Cypress Semiconductor; Ramki Pitchuiyer, Paloras

Palace Hotel, Sea Cliff Room

1:15 pm – 2:15 pm

Oracle's CRM for Public Sector: Social Services, Safety, and 311 Customer Success (18256) Tiffany Blair, Michael Seback, Oracle; Joann Butler, Montgomery County; Michiel Kramer, SVB ; Robert O’Neill, British Columbia

Westin Market, Stanford Room

1:15 pm – 2:15 pm

Transforming LSP Sales, Rating, and Operations with Siebel CRM/Oracle Transportation Management (Travel & Transportation – 08487) Sundar Swaminathan, Greg Smith, Oracle

Westin Market St. Hotel, Concordia Room

5:00 pm – 6:00 pm

Going Beyond- Dell Personalizes Service to Grow Revenue and Satisfaction (High Technology – 13868) Mike Overly, Oracle; Syed Hassan, Harvey Trotman, Dell

Palace Hotel, Sea Cliff Room

5:00 pm – 6:00 pm

Customer Case Study: AFG’s Oracle Exadata OLTP and Consolidation (Database/Siebel – 07744)  Holden Lai, Australian Finance Group

Moscone South, Room 304

Thursday, October 6th, 2011

9:00 am – 10:00 am

Customer Experience Management -- Best practices from customers and Siebel Hospitality Overview (Travel and Transportation – 12400) Hari Batnagar, Greg Gravlin, Vinson Lee, Oracle

Westin Market St., Concordia Room

9:00 am – 10:00 am

Leveraging Oracle CRM On Demand Analytics (18241) Binh Le, Oracle; Michael Combopiano, Harris Bank

Moscone West, Room 2010

10:30 am – 11:30 am

Life Sciences CRM On Demand for Sales Force Effectiveness (Life Sciences – 15179) Piers Evans, Jennifer Cain, Oracle

Westin Market St.,
Franciscan II Room

10:30 am – 11:30 am

MDM for Financial Services: Compliance to Competitiveness (MDM – 17780) Rohit Tandon, Oracle; Tarun Batra, LumenData; Vicky Pelletier, Prudential

Moscone West, Room 3007

12:00 pm – 1:00 pm

E-Commerce and Multi-Channel Retailing – An MDM Perspective (MDM – 17800) Dhiman Bhattacharjee, Oracle; Manikandan Munikrishnan, Infosys; Jamie Quiggin, Tesco

Moscone West, Room 3007

12:00 pm – 1:00 pm

CRM at the Medical Technology, Success and Challenges (Life Sciences – 08580) Shaun Braun, Stryker

Westin Market St. Hotel, Franciscan II Room

1:30 pm – 2:30 pm

Supporting Demanding Customers in Evolving Utility Markets With CRM (Utilities – 13520) Eric Thierry Martin, Martin Dunlea, Oracle

Palace Hotel Twin, Peaks South

Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

Thursday Sep 22, 2011

How to Increase Sales? Learn from the Experts at Oracle Open World 2011

OOW logoHere are some great opportunities to learn from the experts about how to increase sales. You will hear success stories, learn about proven best practices, and gain insights from thought leaders.

 Tuesday, October 4th, 2011


 11:45 am – 12:45 pm Increasing Sales Effectiveness and Closing More Deals with Oracle's Complete CRM for Sales
Kirk Mosher, Divya Malik, Oracle
Moscone West
Room 2012
 1:15 pm – 2:15 pm Best Practices to Maximize User Adoption Rates for Siebel Sales Implementations
Stephen Fioretti, Oracle; Philip Philippides, Cognizant; Jerry Lekhter, Intuit; Jeff
Mackay, GE Healthcare
Moscone West
Room 2003

 3:30 pm – 4:30 pm Integrated Sales and Marketing in the Cloud with Oracle CRM On Demand
Justin Anderson, Sundeep Parsa, Oracle
Moscone West
Room 2005
 3:30 pm – 4:30 pm
Making Sales Reps More Effective and Efficient with Oracle Fusion CRM Sales
Wiebke Wiedemann, Rachel Scales, Oracle; Lynne Herbert, Green Mountain Coffee
Roasters
Moscone West
Room 3016
 5:00 pm – 6:00 pm Optimize Sales Planning and Sales Performance with Oracle Fusion CRM
Francis Chang, Len Wolfenstein, Oracle
Moscone West
Room 3016
 Wed Oct 5th, 2011

 11:45 am – 12:45 pm Oracle's CRM for Life Sciences: Strategies for Sales Innovation
Piers Evans, Raj Aggarwal, Charles Knapp, Oracle
Westin Market
Stanford Room
 5:00 pm – 6:00 pm Increase Sales Partner Effectiveness and Efficiency with Oracle’s PRM Solutions
Stephen Fioretti, Oracle; Scott Rowell, Optus
Moscone West
Room 2010
Thursday, October 6th, 2011


 9:00 am – 10:00 am Attain Superior Sales Performance Through Oracle’s Insight-Driven Sales
Analytics Anand Dodd, Oracle; Rashmi Grover, Experian
Intercontinental
Hotel, Grand
Ballroom A
10:30 am – 11:30 am
Life Sciences CRM On Demand for Sales Force Effectiveness
Piers Evans, Jennifer Cain, Oracle
Westin Market St.
Franciscan II Room
 1:15 pm – 2:15 pm
Offline Sales Force Automation Client for Life Sciences
Arvindh Balakrishnan, Harsha Murthy, Oracle, Alok Verma, ITC Infotech
Westin SF Hotel
Franciscan II Room
1:15 pm – 2:15 pm
Transforming LSP Sales, Rating, and Operations with Siebel CRM / Oracle Transportation Management
Sundar Swaminathan, Greg Smith, Oracle
Westin SF Hotel
Concordia Room

Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

Tuesday Sep 20, 2011

Oracle OpenWorld: Top CRM Sessions

OOW logoLearn and connect at these top, valuable CRM sessions:

CRM General Session: How Technology Disruptions Catalyze Customer Relationships, Monday, October 3, 12:30 p.m , Moscone West, Room 2002. Often, the most significant economic and technological advancements have come to those who seize, rather than shy away from, 'disruptive' elements. Led by Anthony Lye, senior vice president of Oracle CRM, this session will include demos of current and next-generation Oracle CRM technology that can help turn 'disruptions' into competitive advantage.

Oracle ATG Web Commerce Product Overview and Roadmap, Monday, October 3, 2:00 p.m, Moscone West, Room 2012. Learn how Oracle ATG Web Commerce powers Web, mobile, social, and other selling channels with an engaging and consistent customer experience. And hear how ATG applications are being integrated into Oracle's broader CRM, Retail, and Fusion Middleware offerings.

Oracle Fusion Customer Relationship Management Overview, Strategy, and Roadmap, Tuesday, October 4, 1:15 p.m, Moscone West, Room 3002. Gain a deeper understanding of Oracle Fusion CRM, and learn how Oracle's commitment to innovation is driving a wide range of future enhancements.

Oracle CRM On Demand Product Strategy and Roadmap, Monday, October 3, 5:00 p.m, Moscone West, Room 2005. Hear directly from Oracle experts about future product plans and how Oracle is committed to accelerating the pace of innovation and value to its customers.

Siebel CRM Product Strategy and Roadmap, Monday, October 3, 3:30 p.m, Moscone West, Room 2003. Hear Oracle experts discuss recent innovations and future product plans for the industry's most powerful cloud-based customer relationship management solution.

Customer Panel: A Journey to Customer Advocacy with Oracle's CRM Service, Tuesday, October 4, 11:45 a.m, Moscone West, Room 2003. Hear directly from leading organizations that are using Oracle CRM solutions to deliver exceptional service -- and build valuable customer advocates for their business.

Customer Panel: Achieving Success with Oracle CRM On Demand, Monday, October 3, 3:30 p.m, Moscone West, Room 2005. Learn how leading organizations are maximizing their ROI in Oracle CRM On Demand, including implementation best practices that avoid common risks of software implementations.

Customer Panel: Innovations, Tips, and Best Practices for Siebel CRM, Monday, October 3, 2:00 p.m, Moscone West, Room 2010. Panelists share real-world best practices, ways to maximize ROI by upgrading to the latest release, and strategies to empower employees to more profitably engage customers.

Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Monday Sep 19, 2011

Oracle OpenWorld: Hot CRM Topics

OOW logoWith nearly 120 sessions, the CRM track at Oracle OpenWorld 2011 will deliver unprecedented insight into Oracle’s CRM portfolio—including the latest developments in Oracle Fusion CRM, cloud-based CRM, and key acquisitions like ATG and InQuira. Other hot topics at this year's conference are expected to include eCommerce, mobile CRM, and real-time decision-making.

Starbucks, Dell, and British Columbia are among the high-profile Oracle CRM customers who will present at the conference, taking place in San Francisco October 2-6. In addition to individual sessions, attendees can get live, hands-on experience at 24 demo pods devoted to CRM solutions. They can also explore a variety of partner offerings at the CRM Pavilion and interact with experts in the CRM Lounge. In addition, there will be a private reception for senior executives on Tuesday evening and a Chief Sales Executive Summit on Wednesday.

Learn more and register now for Oracle OpenWorld 2010. View CRM activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!

Wednesday Sep 14, 2011

Learn About Oracle Life Sciences CRM Industry Innovations

Did you know that when a pharmaceutical sales representative actually gets to meet with a doctor, the average presentation time is only a minute and a half? With such brief meetings, common unavailability of wireless access, and regulatory compliance requirements, this is no time to fumble.

Watch this informative, brief video to hear about Oracle’s latest innovations for the life sciences industry, and how Oracle Life Sciences CRM can help you drive sales effectiveness, adapt to changing commercial models, and create continuous customer dialogues.

Learn more about Oracle CRM On Demand for Life Sciences and other great capabilities for life sciences firms.

Tuesday Aug 23, 2011

CRM Industry Innovations Series

Watch the CRM Industry Innovation Series to hear directly from Product Management on CRM Megatrends including cross channel, mobility, social media, customer driven solutions, cloud computing and real-time decisioning.

In just 7 minutes, hear Carey Wong of Product Management summarize key CRM Megatrends and highlight how Oracle’s industry teams are addressing the trends with innovative CRM industry capabilities in sales, service and marketing.

The series addresses key CRM industry innovations for:

    • Communications
    • Consumer Goods
    • Financial Services
    • Insurance
    • Life Sciences 
    • Public Sector

Click here for the overview video.

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