By Tuula Fai on Mar 13, 2015
Forbes Insights conducted a survey of 400+ customer service executives and found that 70% of high technology and manufacturing companies say they use knowledge management to provide relevant, accurate answers across any channel to both customers and agents. This percentage places both industries among the lead group.
Rockwell Automation is a perfect example of a high technology AND manufacturing company that is leading the way.
Please join us for an industry-focused webcast presented by ICMI, Rockwell Automation and Oracle. You will learn:
- How Rockwell Automation uses knowledge-centered support (KCS) to provide quality service
- Where Forbes identified customer support opportunities within high tech and manufacturing
- What you can do to advance your modern customer service and support capabilities