By Michael Seback on Dec 14, 2011
Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – to help public sector organizations become more responsive to shifting economic, social and policy environments, while maintaining a focus on improving program delivery and citizen service.
Public sector organizations – including social services, justice and public safety, constituent services and tax and revenue agencies – are choosing the newest Siebel CRM Public Sector release to supplement their case management solutions as it provides a comprehensive, componentized solution to enable agencies to develop and implement their solutions in a fast, flexible and cost-effective manner.
“As evidenced in the release of Oracle’s Siebel CRM Public Sector 8.2.2, Oracle remains steadfast in its commitment to innovating powerful and cost-effective capabilities for our government customers. Oracle has paved the way for global government agencies to transform their operations with best-in-class enterprise capabilities. The solution delivers new enhancements in user accessibility and case and benefits management that will provide public sector organizations even greater power and ease-of-use to improve citizen service,” said Anthony Lye, senior vice president of CRM, Oracle.
“In today’s frequently shifting economic and social climate, government organizations must find a way to deliver services faster and better, all while managing shrinking budgets. Oracle’s Siebel CRM Public Sector 8.2.2 release provides closed loop case management with new innovations for automated eligibility determinations, benefits management, expanded support for provider networks and pre-built service oriented integration between case management and rules management...” said Sucha Kukatla, principal, Deloitte.
Siebel CRM Public Sector is part of Oracle iGovernment, a technology platform for innovative, integrated and intelligent operations to enable government agencies to modernize their IT infrastructures, improve service delivery and increase efficiency and transparency.