Monday Feb 13, 2012

Exalogic & Exadata: The Optimal Platform for Oracle Knowledge

Increasing customer satisfaction while containing service costs in an ever more competitive landscape is critical to ensuring business success. One of the largest factors contributing to service costs is lengthy calls into the contact center. Contact center managers are constantly striving to shave seconds off of call handling times. Improving the performance with Oracle Knowledge (formerly InQuira) can reduce average call handling times while improving customer satisfaction. Improving the performance with Oracle Knowledge can also improve web-facing performance. According to Jupiter Research, 33% of dissatisfied website visitors attributed their dissatisfaction to the website being too slow.

 

Oracle’s engineered system (hardware and software optimized to work together) for Oracle Knowledge is the Exalogic Elastic Cloud and Oracle’s engineered system for the Oracle database is the Exadata Database Machine. Together, these engineered systems can improve customer satisfaction by improving the performance of Oracle Knowledge by 2x over its already industry-leading baseline performance on a traditional hardware/software stack. For an organization receiving 250,000 calls per day, that translates to $21.9m in savings per year in just contact center labor – not including the benefits of consolidation, integrated management/monitoring, and any additional top-line revenue that is gained by loyal customers who receive an excellent support experience.

 

Learn more about how Oracle Knowledge, coupled with the right platform, can lower your costs and increase your customers’ satisfaction levels.

 

Exalogic & Exadata: The Optimal Platform for Oracle Knowledge

Wednesday Dec 07, 2011

Exalogic: The Optimal Platform for Oracle ATG Web Commerce

Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape. And this should be done without sacrificing margins. Oracle’s engineered system (hardware and software optimized to work together) for Oracle ATG Web Commerce is called Exalogic. Exalogic can increase conversion rates, improve ATG performance, and require less hardware because ATG runs 3x more efficiently on Exalogic.

Another key benefit of Exalogic is enabling ATG deployments to be brought to market faster than a traditional blade-based architecture. New environments can be up and running in as little as a day as opposed to the months it traditionally takes.

Total cost of ownership is dramatically reduced due to Exalogic’s pre-integrated architecture, end-to-end vertically integrated monitoring (Oracle Enterprise Manager) and the fact that only a third of the CPU cores are required because ATG runs 3x more efficiently on Exalogic.

Read this white paper, “Exalogic: The Optimal Platform for ATG”, to learn more about how Oracle hardware and software solutions can improve the commerce experience.

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