By Christine Friscic-Oracle on Mar 09, 2016
Oracle’s Modern Service Experience 2016 is again lighting up fabulous Las Vegas April 26-28, and we’re betting this will be our best event yet. From the speaker lineup and session catalog to the networking experiences and Customer Appreciation Event, we’re going “all in,” and we hope you’ll join us. Here are five reasons you should head to Las Vegas this April for the Modern Service Experience:
1. In-Depth Service Content
The Modern Service Experience features more than 40 sessions led by customer service experts, analysts, and top brands. Through the keynotes, general sessions and breakouts, you’ll hear about current and future trends in customer service and will walk away inspired and ready to turn your insights into actions. Take a look at the just-launched conference program to see the impressive speaker lineup.
The conference program features content for everyone regardless of your role. Attend sessions in the following tracks:
- Cross-Channel Contact Center
- Field Service Management
- Oracle Policy Management
- Web Customer Service
- Customer Experience
In addition, you’ll hear about Oracle Service Cloud’s vision and product roadmap. Within the breakouts, you’ll learn about new product functionality and how to get the most out of your implementation. In the expo hall, you’ll have the opportunity to participate in interactive demos.
2. One-of-a-Kind Networking
In addition to hearing best practices and soaking up insights from session and keynote speakers, some of the best information you’ll gather at the Modern Service Experience will come from your peers. Customer service leaders from some of the world’s top brands are attending the Modern Service Experience. The conference provides many opportunities to network with peers as well as Oracle product experts, sales, executives, and partners.
Before you head to Las Vegas, see who else is attending and start broadening your network through social media. Use the hashtag #ServiceX16, and join the conversation.
3. Thought Leaders & Inspiring Speakers
Attend the Modern Service Experience to hear from some of the leading minds in modern customer service. The featured speaker lineup includes:
- Mark Hurd, CEO, Oracle
- Jean-Claude Porretti, Customer Care Worldwide Manager, Peugeot Citroën
- Scott McBain, Manager, Application Development, Overhead Door Corporation
- Sara Knetzger, Applications Administrator, Corporate Applications, WageWorks
- Ian Jacobs, Senior Analyst Serving Application Development & Delivery Professionals, Forrester Research
- Kate Leggett, VP, Principal Analyst Serving Application Development & Delivery Professionals, Forrester Research
- Ray Wang, Principal Analyst, Founder, and Chairman, Constellation Research, Inc.
- Denis Pombriant, founder, managing principal, Beagle Research
First, take advantage of our pre-conference workshops. You’ll probably have to roll the dice to decide which of the three you’ll attend: Get Prepared for the Knowledge-Centered Support (KCS) Practices v5 Certification, Head off to the Races with Agent Desktop Automation, and Step off the Beaten Path with Oracle Service Cloud Reporting.
Next, schedule time with an Oracle Service Cloud mastermind and get answers to your burning questions as part of the Ask the Experts program (sponsored by Oracle Gold Partner Helix).
Last, connect with your peers during lunch and participate in our birds of a feather program around popular topics.
5. Celebrate with Your Fellow Customers
To show our appreciation for our customers, we’re hosting a night of food, drinks, and amazing entertainment. Goo Goo Dolls will play a private concert for attendees at the MGM Grand Arena on Wednesday evening. The Oracle Customer Appreciation Event rarely disappoints—don’t miss it.
Finally, at 1 p.m. on Thursday April 26, during our annual awards ceremony, we’ll recognize leading organizations and individuals in the customer service space, highlighting their impressive stories about innovation and differentiation. Guaranteed, you’ll leave motivated and energized.
What did last year’s customers have to say?
"Oracle Modern Service
Experience 2015 was a top-notch event that provided me with the
opportunity to learn about new Oracle Service Cloud capabilities and connected
me with federal and private sector peers who have since influenced my
direction as the Air Force Reserve's Chief Digital Officer, enabling me to
drive the organization to a new level of innovation and efficiency this
– Lt Col Michael Ortiz, HQ Air Reserve Personnel Center
"The Modern Service Experience is a must for customers looking to maximize their effectiveness with Oracle Service Cloud."– Michael Morris, Match.com
See you in Las Vegas!
EXCITING UPDATE: We’ve extended the Early Bird Rate
for Modern Service Experience. Take advantage of $200 off the conference price
before March 20.