By Christine Friscic-Oracle on May 26, 2016
It is always exciting to celebrate our customers’
award winning contact center teams and their approach to delivering innovative
service experiences. Last week the
Oracle Service Cloud team was front and center at the ICMI
Contact Center Expo in Long Beach to cheer on our customers who were 2016
ICMI Global Contact Center Award recipients. Leading organizations such as Kohl’s
Best Large Contact Center), WageWorks
Best Large Contact Center), and Church
Pension Group (Runner-Up Best Small Contact Center) were recognized by ICMI as “pioneers in the contact center industry”
and “for leadership, vision, innovation and strategic accomplishments within
the customer management industry.” Congratulations again on being best in class customer care
(Pictured above Kohl’s and WageWorks Award
Winning Customer Care Teams)
Not only are our great customers
getting recognized, but Gartner just named Oracle Service Cloud a leader in the
2016 Magic Quadrant for the CRM Customer Engagement
Center! We believe Gartner naming Oracle Service
Cloud a leader is testament to our stellar customers and how they help guide
the development and direction of Oracle Service Cloud. We can’t thank them enough for working with
us to build solutions that meet their customer service needs and we are always
striving to help them deliver an exceptional customer experience. That is truly the major competitive differentiator
in today’s customer powered economy.
Now, even though this sounds slightly nerdy, when you work in an environment that lives and breathes customer experience, being recognized by Gartner as a leading customer engagement solution again for breadth of cloud customer service functionality including mobile, knowledge, field service, chat, analytics, co-browsing, not to mention good, clear cost of ownership, strong professional services, and enterprise scalability is pretty darn cool!
You can find out more details about the Customer Engagement Center market by downloading the full analyst report here.
We encourage you to check out Oracle Service Cloud’s product strengths, complimentary built in applications, straightforward set up, pricing and configuration that doesn’t require deep IT involvement or confusing cost of ownership.
The Oracle Service Cloud team works hard to bring solutions to the table that help organizations tackle their most critical customer service challenges. It is always rewarding to see how these efforts are driving results for our much appreciated (and award winning) customers!
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.