Wednesday Oct 16, 2013

The Evolution of an Era: Customer Experience in Retail

Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction?

The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere.

The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

Wednesday Oct 12, 2011

Why is the Multi-Channel Buyer so Important to Chico FAS’ Commerce Strategy?

The management at Chico’s FAS, a women’s specialty brands retailer with 1,225 boutiques and outlets throughout the U.S. and direct-to-consumer channels for each of its brands, believes the multi-channel buyers is 3 to 5 times more important to their business.  Their multi-channel commerce strategy is to be wherever their customers want to shop.

Watch this video on how Oracle ATG Web Commerce enables Chico’s FAS to deliver on their multi-channel promise to bring a personalized and single view to their customers across each of their three product lines.
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