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CX News & Events

CX Sales at Oracle OpenWorld 2018

October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us!  Transformational technologies, the move to a subscription economy,...

October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us!  Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT and Data-Driven CX will be highlighted customer experience topics. Learn how systems throughout the customer journey can integrate seamlessly for a consistent customer experience. In addition to live conference Keynotes by Larry Ellison and the sensational customer appreciation event featuring...

Customer Experience Technology

You’re Just A Brand - Enter Oracle Engagement Cloud

Many of you have built robust service and sales organizations.  Your highly trained service teams stand by to answer any customer questions. Your sales teams...

Many of you have built robust service and sales organizations.  Your highly trained service teams stand by to answer any customer questions. Your sales teams are carefully organized by territory and industry to ensure that every customer gets the necessary attention they deserve. Partners are in place.  Your marketing campaigns are dialed in and every team works together smoothly like the gears of a Swiss Watch.  Sounds great, right? However, the customer only sees the face...

Customer Experience Technology

Oracle Named a Leader Again in Gartner’s 2018 Magic Quadrant for Sales Force Automation

By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle  Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant...

By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle  Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner also published the accompanying Critical Capabilities for Sales Force Automation report in which it aligns each vendor’s capabilities against the five most common selling use cases. Oracle received the second highest Use Case scores in all five of the use cases: B2B Long-Cycle...

Customer Experience Strategy

5 Ways to Make Customer Experience Your Brand

Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers...

Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s almost impossible not to consider the level of accuracy that digital has allowed companies to deliver because of what they already know about customers.  In the era of likes, tracked behaviors, targeted ads, and personalized service. Modern companies have fine-tuned engagement into...

CPQ

CPQ Visualizations Improve the Selling Process

Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information...

Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information to a visually-oriented audience. What’s missing is being shown what the offer actually looks like.  A CPQ product is great at helping the user navigate complex, oft-changing product configurations to find a solution that meets their needs.  If more than half of the human brain is devoted to understanding visual data,...

Customer Experience Technology

Upcoming Webinar: AI and the Future Role of the Salesperson

Join us for our upcoming free webinar: AI and the Future Role of the Salesperson with Oracle's Madhukar Kumar.  Register Today >   "Always Be Closing" is no...

Join us for our upcoming free webinar: AI and the Future Role of the Salesperson with Oracle's Madhukar Kumar.  Register Today >   "Always Be Closing" is no longer just a sales mantra popularized from the movie, Glengarry Glenn Ross. In the coming years this could be the reality for salespeople for two significant reasons: 1. Customer apathy towards salespeople is growing and will likely continue to increase perhaps to the point where a salesperson's primary task is to close...

CX News & Events

Make Your Sales Experiences Legendary at Modern Customer Experience 2018

From April 10-12th, thousands of sales professionals will descend upon Chicago for Modern Customer Experience 2018. This is a once-a-year opportunity to sharpen...

From April 10-12th, thousands of sales professionals will descend upon Chicago for Modern Customer Experience 2018. This is a once-a-year opportunity to sharpen your craft with advice from top brands, leading industry analysts, knowledgeable Oracle experts, and cutting edge technologists. Don’t settle for ordinary. Learn how to deliver superior experiences that your customers will rave about and your competitors will envy. Here are three reasons to attend 1. Get Inspired....

Customer Experience Technology

Gartner Names Oracle a Leader in SFA Technology

A new report from Gartner positions Oracle in the Leaders Quadrant of its “Gartner Magic Quadrant for Sales Force Automation 2017.” To get a copy of the report, ...

A new report from Gartner positions Oracle in the Leaders Quadrant of its “Gartner Magic Quadrant for Sales Force Automation 2017.” To get a copy of the report, click here.  Gartner Magic Quadrant for Sales Force Automation, Tad Travis, Ilona Hansen, Julian Poulter, 13 July 2017.  Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other...

Customer Experience Technology

Leading Analyst Firms Cite Oracle Sales Cloud as a Leader in SFA Technology

Two new reports from top analyst firms provide updates on the growing role of Sales Force Automation.  Forrester recently published “The Forrester Wave™: Sales...

Two new reports from top analyst firms provide updates on the growing role of Sales Force Automation.  Forrester recently published “The Forrester Wave™: Sales Force Automation Solutions, Q2 2017.” In it, they discuss the changing dynamics of sales tools, evaluate and identify the ten most significant vendors and select Oracle Sales Cloud as a leader.  Oracle believes this report discusses the capabilities that a robust sales platform provides to sale professionals and that...

Oracle

Integrated Cloud Applications & Platform Services