By Kimberly Guillon Oracle is top-ranked in current offering category, receiving the highest possible scores in the sales force automation (SFA), marketing...
By Kimberly Guillon Oracle is top-ranked in current offering category, receiving the highest possible scores in the sales force automation (SFA), marketing automation and customer service criteria Oracle has been named a leader in CRM suites by Forrester Research. The Forrester Wave™: CRM Suites, Q4 2018 gave Oracle the highest score of any vendor in the current offering category and cites Oracle’s ability to unify front- and back-office functions, noting that “Oracle's...
By Kimberly Guillon Oracle is top-ranked in current offering category, receiving the highest possible scores in the sales force automation (SFA), marketing automation and customer service criteria...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO or CFO asks you when the Sales Plan will finally be ready? Does your Head of Sales Ops threaten to quit during the planning cycle? If so, you’re not alone. Most sales organizations take weeks, even months, to produce their sales plans. In fact, only 28% of companies have incentive compensation plans, territories, and...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO or CFO asks you when the Sales Plan...
If you’ve ever been a corporate seller, then you’ve probably gone through some sort of training. You’re taught to listen to your customer’s pains, and then use...
If you’ve ever been a corporate seller, then you’ve probably gone through some sort of training. You’re taught to listen to your customer’s pains, and then use your product and industry expertise to find the best offer to resolve their issues. This practical approach is called ‘solution selling’, a methodology that’s been a leader in selling best practices since the 1970’s. As a corporate seller, you’ve also probably had your fair share of getting rejected by prospects. I...
If you’ve ever been a corporate seller, then you’ve probably gone through some sort of training. You’re taught to listen to your customer’s pains, and then use your product and industry expertise to...
It was Shakespeare who knowingly said, “what’s in a name? that which we call a rose by any other name would smell as sweet.” And while a rose, would certainly...
It was Shakespeare who knowingly said, “what’s in a name? that which we call a rose by any other name would smell as sweet.” And while a rose, would certainly have the same smell no matter what name you’d call it – the truth of the matter is, in the world of business, names carry great weight. And sometimes a name needs to be modified to hold truth to the transition and growth of what it once was to what it is, now. For over two years, Oracle has been developing Engagement...
It was Shakespeare who knowingly said, “what’s in a name? that which we call a rose by any other name would smell as sweet.” And while a rose, would certainly have the same smell no matter what name...
Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the...
Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the customer, shifts in both B2B and B2C buying habits, and the rise of the digitally-native consumer. Less talked-about but perhaps equally as important to creating a smarter customer experience are the humans and the technology on the other end of the interaction – including salespeople, sales...
Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy,...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT and Data-Driven CX will be highlighted customer experience topics. Learn how systems throughout the customer journey can integrate seamlessly for a consistent customer experience. In addition to live conference Keynotes by Larry Ellison and the sensational customer appreciation event featuring...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT...
Many of you have built robust service and sales organizations. Your highly trained service teams stand by to answer any customer questions. Your sales teams...
Many of you have built robust service and sales organizations. Your highly trained service teams stand by to answer any customer questions. Your sales teams are carefully organized by territory and industry to ensure that every customer gets the necessary attention they deserve. Partners are in place. Your marketing campaigns are dialed in and every team works together smoothly like the gears of a Swiss Watch. Sounds great, right? However, the customer only sees the face...
Many of you have built robust service and sales organizations. Your highly trained service teams stand by to answer any customer questions. Your sales teams are carefully organized by territory and...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner also published the accompanying Critical Capabilities for Sales Force Automation report in which it aligns each vendor’s capabilities against the five most common selling use cases. Oracle received the second highest Use Case scores in all five of the use cases: B2B Long-Cycle...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s almost impossible not to consider the level of accuracy that digital has allowed companies to deliver because of what they already know about customers. In the era of likes, tracked behaviors, targeted ads, and personalized service. Modern companies have fine-tuned engagement into...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s...
