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Prepare for the Future of Digital Field Service

Guest Author

Rachel Anderson, CX Content Strategist, Oracle

The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and support operations. Field Service USA is the premier event of the year for advancing all areas of service, so there’s sure to be discussions about the latest challenges facing service leaders, as well as the opportunities presented with cutting-edge technologies.

Service is the new battleground for driving sales and capturing and retaining customers.  We look forward to sharing our recommendations about how to drive lower costs and latency out of the service function, increase revenue, and deliver new contextual insights through IOT and real-time predictive analytics. With Oracle Field Service Cloud you can:

  • Predict when a job will start and how long it will take, with 98 percent accuracy.
  • Leverage accurate predictions to keep customers informed and improve satisfaction.
  • Drive higher productivity, greater efficiency and cost savings thanks to optimized job assignment and intelligent routing.

To learn more ways to advance your field service operations, attend the breakout session “The Future of Digital Field Service” with Oracle Senior Director of Product Management, Jeffrey Wartgow, on Thursday, April 19 at 2:50pm. This session addresses how to use next-generation technologies like the Internet of Things (IoT) to build a first-rate field service experience.

Experience Oracle Field Service Cloud for yourself! Stop by our booth (#319) to talk shop with a product expert, see a live demo, enter to win a stainless steel tumbler, and if you’re feeling festive, swing by during the Wednesday, April 18 afternoon networking break (3:55pm - 4:40pm), and join us for a BuzzBar— an all-natural, alcohol infused frozen treat to beat the Palm Desert heat.

We look forward to seeing you in Palm Springs!

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