Voice Search Will Shape the Future of Customer Experience - and Other News

February 7, 2020 | 2 minute read
Anna Sabryan
Senior Product Manager
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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Ask the Oracle  - customer #data is at the heart of recent innovations in #marketing technology. @Oracle's #rtarkoff discusses the company's priorities as it builds on billions worth of acquisitions in data enablement and automation: http://ora.cl/yr7W1 #OracleCX
  • What does #CXExcellence actually mean and how can we get there from here? We developed a fairly simple framework that can help you define your unique path: http://ora.cl/WD3W7 #OracleCX #CX
  • Save the date! #Markies finalists will be announced via Facebook LIVE on February 27th at 2:00 PM PT. #MarkieAwards #ModernCX: http://ora.cl/bS0Co
  • How brands can improve their #CX offerings  - Q&A with @DesCahill, Head CX Evangelist at @Oracle http://ora.cl/A7Lx3 #OracleCX
  • Join peers in these timely, topical tracks. Get tailored insights and takeaways from experts within your CX focus area http://ora.cl/l6Ec0 #ModernCX #OracleCX #CX


Oracle CX in the News:

Q&A with Des Cahill, Head CX Evangelist at Oracle – Clickz, 2.3.20

  • A catch up with Des Cahill about his career path, Oracle’s CX offerings and his predictions for the martech space in 2020.


Industry News:

Marketers are taking greater ownership over CX initiatives: Survey – Martechtoday, 1.24.20

  • Gartner discovered many CX responsibilities have shifted from IT, customer service and operation teams to marketing departments in the last two years.

Voice Search Will Shape the Future of Customer Experience (CX): Q&A With Lynne Capozzi of ... – Martechadvisor, 2.5.20

  • According to Acquia's 2019 CX Trends Report, nearly half of the global consumers surveyed said brands they engage with don't meet expectations for a good customer experience.

6 ways to achieve 'wow' customer service and create lifelong customers – Businessinsider, 2.6.20

  • In today's oversaturated market, Micah Solomon shows companies how stellar customer service can set them apart from the pack and create brand-loyal clients.

Anna Sabryan

Senior Product Manager

Experienced Social Media & Digital Marketing Professional


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