Raising the CX Bar in the Expectation Economy - and Other News

January 30, 2020 | 2 minute read
Anna Sabryan
Senior Product Manager
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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • In #SuperBowlLIV week, it’s always crunch time for the @Chiefs digital #marketing team http://ora.cl/HB6Bg via @forbesbv
  • Join peers in these timely, topical tracks. Get tailored insights and takeaways from experts within your #CX focus area http://ora.cl/l6Ec0  #ModernCX #OracleCX
  • Check out #Forrester report to get #customer #data management right: http://ora.cl/XX4Og #OracleCX
  • How #Oracle’s @RTarkoff will win the next stage of #data and ad tech http://ora.cl/J8Hc7 #OracleCX
  • Here's how @just_rhianna made the jump from a system admin to director of consulting and how she grew her visibility in the #CX industry:  http://oracl.info/aFZA50y7Q97 by @elenaconsta1 via @SmarterCX #CXHero #ModernCX


Oracle CX in the News:

During Super Bowl Week, It’s Always Crunch Time For The Chiefs’ Digital Team - Forbes, 1.30.20

  • Team uses Oracle Eloqua, part of Oracle CX, to connect ticket holders to team information that helps improve their game day experience.

Oracle CX CMO Talks Customer Experience Trends for Marketers in 2020  – Chiefmarketer,  1.28.20

  • Chief Marketer spoke with Des Cahill, CMO of Oracle’s global CX business, about how CX is evolving, trends to look out for in 2020 and how AI and data management will influence the customer journey this year and beyond.


Industry News:

Raising the CX Bar in the Expectation Economy – Customerthink, 1.20.20

  • This blog post explores some elements of the Expectation Economy and how you can make changes to your CX programme to accommodate rising customer expectations.

How customer service chatbots and virtual assistant bots are providing key customer support ... - Businessinsider, 1.28.20

  • AI and machine learning advancements are able to detect the content of customers' requests and questions and service inquires accordingly.

How Do You Solve 2020's Most Common CX Problems? Start Here. – Customerthink, 1.28.20

  • Forrester, Oracle, and others predict plenty of customer experience challenges for the near future.

Anna Sabryan

Senior Product Manager

Experienced Social Media & Digital Marketing Professional


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