Gartner once again names Oracle a Leader in their Magic Quadrant™ for Field Service Management

September 8, 2021 | 3 minute read
Rick Shimko
Product Marketing Director
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U.S. women’s soccer legend Mia Hamm said it best: “It’s more difficult to stay on top than to get there.” So when we learned that Oracle was recognized in the Gartner® Magic Quadrant™ for Field Service Management for the 10th consecutive year, we felt a tremendous sense of accomplishment.

What’s especially meaningful is that we’ve maintained our leadership position by innovating for our customers—introducing real-time features like the intelligent assignment assistant, adding capabilities like the digital assistant within Where’s My Technician?, and enhancing the overall user experience—while continuing to deliver successful outcomes for some of the largest service organizations in the world.

“Knowing our work helps our customers deliver for their customers, even in the most challenging situations, is a great reward on its own. To be recognized by Gartner as a Leader for field service management is validation that our strategy and relentless focus on innovation is creating meaningful value.” – Jeff Wartgow, VP Product Management, Oracle Field Service

Gartner Magic Quadrant for Field Service Management

To learn more about Oracle’s position in this year’s Gartner® Magic Quadrant™ for Field Service Management, download the full report.

Consistent field service innovation during uncertain times

While we’ve been recognized by Gartner for over a decade, being named a Leader in 2021 is especially significant. Perhaps no part of the business was impacted as heavily by the pandemic as the field service organization. As demand exploded, requirements for in-home and on-site service changed dramatically, and new safety concerns (for both customers and employees) became a top priority. Still, our customers kept delivering.

We’re proud to have helped our customers meet the moment during these unprecedented times. But, the work doesn’t stop there. Many of the sudden changes to service delivery from the past year will persist either out of necessity or newfound customer preference, so we’re going to continue delivering field service management innovations—like our connected machine learning capabilities for IoT prognostic applications and AR-based collaboration, guided repair, and knowledge management—to help power contactless and low-touch service.

Successful field service takes a team effort

Author Robert Collier said, “Success is the sum of small efforts repeated day in and day out.” This quote perfectly captures what it means to become—and remain—a leader in your field. Thank you to our customers, partners, and employees for the trust, hard work, and partnership that helped us get here. I’m excited for what we’ll do next together!

For more information about Oracle’s position in the Gartner® Magic Quadrant™ for Field Service Management, download the full report.

To keep up with the latest product enhancements and releases across Oracle Advertising and Customer Experience, visit

Learn more about how Oracle Field Service Management makes it possible to deliver efficient and on-time service experiences every time with the quick product tour below.

Oracle Field Service Management


Rick Shimko

Product Marketing Director

Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the role service plays and the technology ecosystem that supports it. Rick resides in Cleveland, OH and has nearly two decades experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

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