New Decade: New CX Standards to Live by - and Other News

January 24, 2020 | 2 minute read
Anna Sabryan
Senior Product Manager
Text Size 100%:

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Great #sales teams are advocates for their #customers, and being a great advocate starts with getting better recommendations: #OracleEngagementCloud #Oraclesales
  • Check out how Kenya Revenue Authority changed local and international perceptions with Cloud #CX @KRACorporate #OracleCX
  • Join service legends in the #HeroHub! Contribute your input for #ModernCX, including topics, entertainers, speakers, and more. Start networking with your service peers now #OracleCX
  • Blue Nile has completed the successful implementation of #OracleCX and #OracleEPM Cloud @BlueNileDiamond
  • Technology #usergroups are a great way to meet people, learn along the way. Here are the main reasons to participate in technology user groups: #OracleCX


Oracle CX in the News:

How Oracle's Rob Tarkoff Will Win The Next Stage Of Data And Ad Tech  - AdExchanger, 1.22.20

  • AdExchanger caught up with Rob Tarkoff about Oracle’s evolution, and whether this year could be as frenzied as 2019.


Industry News:

Gartner Says 74% of Customer Experience Leaders Expect Budgets to Rise in 2020 – Gartner, 1.15.20

  • More than two-thirds of CX leaders expect budget increases in 2020 - a considerable change compared with the 2017 survey where only 47% of CX leaders expected budgets to increase.

New Decade: New CX Standards to Live by – Martechseries, 1.23.20

  • Companies will increasingly focus on the employee experience in order to drive customer experience.

CX Obsessed: How To Switch To A Better Customer Experience – Forbes, 1.22.20

  • In the new era of CX, the customer journey looks a lot more like an infinity loop because a company’s interaction with the customer should have no end.

Anna Sabryan

Senior Product Manager

Experienced Social Media & Digital Marketing Professional


Previous Post

CX New Year's Resolution: Provide an End-To-End View - and Other News

Anna Sabryan | 2 min read

Next Post

Book Review of Unlocking the Customer Value Chain by Thales Teixeira

Dave Stark | 4 min read