Infographic: Adopting AI & Automation in the Service Lifecycle

May 15, 2024 | 1 minute read
Rick Shimko
Product Marketing Director
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By addressing people, process, and technology challenges strategically, service leaders can unlock new levels of efficiency, predictability, and customer satisfaction

Rick Shimko

Product Marketing Director

Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the role service plays and the technology ecosystem that supports it. Rick resides in Cleveland, OH and has nearly two decades experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

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