This guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Studio and UI Events Framework (UEF).
We can set the default channel type during SR creation. Users can change it anytime when editing the SR, unless you make it read-only to ensure they won't alter your desired default.
The extension we will build here provides the below results.
const frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('MyFirstExtensionID');
let tabContext = await frameworkProvider.getTabContext();
const recordContext = await tabContext.getActiveRecord();
const requestObject = frameworkProvider.requestHelper.createPublishRequest('cxEventBusSetFieldValueOperation');
requestObject.field().setValue('ServiceRequest.ChannelTypeCd', 'ORA_SVC_CHAT');
recordContext.publish(requestObject).then((message) => {
// custom code
}).catch((error) => {
// custom code
});
I've been working in the software and consulting industry for more than 14 years, ultimately gaining experience in B2B sales, software development, project implementation management, enterprise architecture and solve-problem at a variety level.
My passion for helping people and for understanding how to overcome their problems made me an enthusiast for customer experience matters. I am dedicating my career to implement software that supports companies to provide a better customer experience.
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