How Next-Best-Action CX Helps - and Other News

May 29, 2020 | 1 minute read
Anna Sabryan
Senior Product Manager
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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Why is trust so crucial in the #customerexperience? #OracleCX @rtarkoff on #CX, #trust, and “The New Next”:
  • We’ve been nominated for @Adweek ’s Reader’s Choice Best of Tech Partner Awards in SIX categories and we’d love your help in taking home the win! Voting is open daily until Friday, June 5:
  • Foundational #commerce is the most important stage to ensure sustainable future success: #CX
  • 3 #leadership takeaways after 30 days of #virtual onboarding. Story by our very own @renniksn, SVP, #CX Global Marketing Leader:
  • Social media marketing + blogging = marketing success, says @johnrampton . Here are some tips to combine #SocialMediaMarketing and blogging to reach and engage with a larger audience:


Industry News:

How Next-Best-Action CX helps – before, during, & after a crisis – Customerthink, 5.26.20

  • In just weeks, Covid19 transmogrified our world, rattling lives, markets, and businesses.  Customers’ journeys became anything but every day.

Forrester Launches CX Certification In Mandarin Chinese -, 5.27.20

  • This new offering will help companies in China build the skills they need to execute their customer experience strategy.

Retailers Have A Need For Speed On Digital CX – Pymnts, 5.28.20

  • Customers want real relationships with people who value them, understand their goals and pain points, are responsive, and communicate quickly and clearly.

Anna Sabryan

Senior Product Manager

Experienced Social Media & Digital Marketing Professional


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