We’re thrilled to be named a Leader once again in the 2022 Gartner Magic Quadrant for Field Service Management based on our completeness of vision and ability to execute.
This is also the 9th consecutive report we’ve been recognized as a Leader, which we believe is a testament to our relentless focus on innovation and delivering for our customers.
The work styles and user behaviors of the Millennial and Gen Z generations have driven significant changes in software design. As such, the current and future design of our field service solution targets these populations who represent most mobile workers around the world.
For example, the next generation of field service are:
And, to support these mobile workers Oracle Field Service:
Customer service is moving away from rigid, linear customer journeys and embracing the value of holistic brand experiences. Field Service must also navigate this transformation by moving away from transactional customer engagements and towards a more customer centric approach. Moreover, in some industries, the definition of “the customer” must extend beyond human beings and include connected assets or machinery.
For example, customers demand:
To meet the needs of the customer-centric service lifecycle, Oracle Field Service:
Being named a Leader is an honor for us, but it’s not the destination. We are excited to continue to innovate and build solutions for amazing customers like Johnson Controls, Enersense, Vodafone Portugal, Bosch, and countless others that rely on our field service solutions to power their service lifecycle.
“My favorite part of the job is connecting with customers. Not because they tell us how great of a job we are doing, but because they always have ideas on how our solution can enhance the way they help their customers” notes Jeff Wartgow, VP of Product Management. “And then we get to go back to the lab, explore the art of the possible, build innovative features, and show them how their ideas became reality. That’s what being a Leader means to me.”
 Oracle named a Leader in 2016, 2017, 2019, 202, 2021, and 2022. Prior to acquisition by Oracle, TOA Technologies named a Leader in 2012, 2013, and 2014.
Rick Shimko is the Senior Product Marketing Manager for Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company in 2015-16 after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the field service industry and technology ecosystem that supports it. Rick resides in Cleveland, OH and has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.