Explore the Future of Customer Experience at CloudWorld 2023

July 18, 2023 | 2 minute read
Rick Shimko
Product Marketing Director
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Join us in Las Vegas for CloudWorld 2023The relationship between customer experience (CX) and revenue growth has become a focal point—especially as emerging technologies like generative AI and machine learning become critical enablers for how CX is delivered.

At the same time, leaders across CX functions including marketing, sales, revenue operations, customer service, and field service are also seeking ways to be more efficient and more precise to maximize how resources are used to support customers and build lasting, profitable relationships.

At Oracle CloudWorld in Las Vegas this September 18–21, the Sales, Service, and Marketing track will discuss the strategies and technologies leaders are implementing now to support growth for the next five to ten years. We’ll also have product experts on hand demonstrating the latest features added to the Oracle CX solution portfolio, and current Oracle customers sharing real-world success stories for how they are elevating CX in their organizations.

Top 5 CX sessions to attend at CloudWorld 2023

There’s so much to see and learn at CloudWorld, but we’re highlighting these five sessions for anyone who wants to explore the future of CX strategy and technology:

  1. How Generative AI Will Change Customer Experiences Forever (Keynote)
  2. The Future of Customer Experience
  3. The Future of Oracle Fusion Marketing: A Sneak Peek into Innovation
  4. The Future of Oracle Fusion Sales: Revenue Transformation 
  5. The Future of Fusion Service: Let AI Automate and Personalize Service Engagements

Again, these are just a handful of the customer experience focused sessions being delivered at CloudWorld this year. If you would like to review the entire session catalog for the Sales, Service and Marketing track at CloudWorld, click here.

Haven't registered for CloudWorld yet? Go here to review current conference pricing and to register.

We can’t wait to see you in Las Vegas this September!

Rick Shimko

Product Marketing Director

Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the role service plays and the technology ecosystem that supports it. Rick resides in Cleveland, OH and has nearly two decades experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

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