Do you wonder how your team is using the application? Eg: logged in information, Click history, number of create/update of account, leads, service requests, etc. If Yes, please continue reading:
In this blog, we are going to share what an application usage insight is, few area where you can view important metrics and their business benefits. Use of adoption analytics and how to enable these feature easily.
Oracle Fusion Sales & Service application provides a deeper insight into how the product has been adopted and in depth details of the usage.
Where can you view these Insights?
Administrators and Managers of the fusion sales and service application can see these details in 2 locations in the application:
Application Usage Insights provides you with specific usage insights right in the UI module. These are out of the box dashboard providing sessions and object usage details. These insights cannot be customized.
User Adoption Analytics provides you with analytics data that would help evaluate user activity, like signing in and out of the application, as well as activities performed while they are signed into the application. Application Administrator can build custom reports and interactive dashboards in OTBI based on organizational needs.
What are the Business Benefits of these Insights?
Key Benefits you can derive from these insights are
Pre-requisite Steps to Enable Usage Tracking?
To access Application Usage Insight, click on the following path: Navigator > Sales >Application Usage Insights
Figure 1 Navigation to 'Application Usage Insight'
Key highlights of Application Usage Insights?
All of the insight charts let you mouse through the data points. Slide your mouse right or left and see the line move and the data point displayed in a box on the line
Managers can filter these insights on Team Member Name, Team Member's Manager, Team Member Role & Region, combining these filters will give managers a very deep level details of their performance
Figure 2 Managers view of team's performance
User Adoption Analytics
How to create User Adoption Analytics?
Administrators can build the reports & dashboards in OTBI using below subject areas
There are prebuilt reports that can use as a starting point for user adoption. Use these as a template and modify them to suite the business needs. Can download the User Adoption catalog from the User Adoption – Object Activity and Resource System Usage page on Customer Connect
What are the Things to keep in mind while building User Adoption Analytics?
22D : Resigned User Experience
23A: Quick Facts
What Next?
Head to your Application and check our Application Usage Insights, you can build your own reports & dashboard based on your organization needs.
We hope you will take advantage of this great feature to make your solution better. Thank you for reading.
CX Service - Lead Solution Specialist | Center of Excellence
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