Foresight 2020: CX Trends and Predictions - and Other News

November 8, 2019 | 1 minute read
Anna Sabryan
Senior Product Manager
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Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Congratulations to @sportablescrbrd  for winning the @constellationr #SuperNovaAward for #DigitalMarketing & #Sales Effectiveness!
  • Watch how Pierce Washington and @TAISTech upgraded their #customerexperience using integrated #CPQ and #commerce solutions:
  • Check out how #AI can help #sales ops develop more accurate and actionable forecasts:  by @mbrusyo #OracleEngagementCloud
  • Did you know, Oracle is a Leader in the 2019 Gartner #MagicQuadrant for #CPQ Application Suites because of its ability to handle complex configurations? Read more:   
  • Nearly 50% of #marketers give themselves only a 'C' when it comes to their #personalization efforts. Introducing "Recommendations" which automates personalization in real-time:

Oracle CX in the News:

How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

  • Hear from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about evolving channels and automation.

Industry News:

Foresight 2020: CX Trends and Predictions – Martechadvisor, 11.1.19

  • Bots become more capable of correctly identifying contextual cues that trigger the correct responses to customer questions and concerns.

Does Your Sales Team Have Bad CX Habits? – Customerthink, 11.5.19

  • Bad CX habits have a way of spreading in an organization. And these bad habits add up to bad experiences for everyone.

Anna Sabryan

Senior Product Manager

Experienced Social Media & Digital Marketing Professional


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