Connecting Oracle B2C Service with the world using the External Objects feature – EP1

December 12, 2022 | 2 minute read
Nithin Nassar
Product Manager - Oracle B2C Service
Text Size 100%:

Episode 1: Exploring External Objects Feature

Oracle B2C service has been helping numerous customers to serve their consumers (end customers) and match their high expectations of today. Most of our customers use multiple products/services to serve their consumers at the best in the market. Imagine the power that customers have, when they can integrate such systems. Now, Oracle B2C Service customers can easily connect to other services/products by establishing connections using the External Objects (XO) feature, thus we enable the customers to connect Oracle B2C Service with the world.

What is External Objects (XO) Feature?

External Objects is a feature available within the Oracle B2C Service, which allows users to establish connections with external systems. As of now, we support two sets of connections, OData and REST API.

Note: Currently, to enable XO, please raise an SR (Support Request) ticket with the CX Service Support team.

Why it matters?

  • Easy implementation of Data Integration: The customer does not need to use browser extensions to fetch data, it can be provided in OData format. This in turn helps in saving time and money.

(In OData format, the /$metadata endpoint can give a clear vision of the data format, which helps the External Objects feature to show tables using external data)

  • Better Connectivity: Easy to connect Oracle B2C Service with other external systems
  • Securer: Credentials are not exposed in API requests
  • Clean record Keeping: All the connection configurations are listed in the same place

What is available?

  • Endpoints:
    • OData – Using this connection customer can connect the data as external objects – data can be pulled from an external system that uses the OData endpoint and can be viewed in virtual tables. This data in virtual tables will be available for report creation using Reports Explorer. Additionally, the connection can be used in browser extensions without exposing sensitive details.
    • REST API: This connection can be used as a proxy, which will help to hide the credentials when browser extensions are used to integrate and perform actions the customer wishes to execute 
  • Authentication Types: Basic Authentication, OAuth2, Session Token, Bearer Token
  • Customers can create new connection configurations, view, edit, and delete connection configurations and enable connections

Jump to our next episode to know more...

More Documents and References…

Previous Episode: Connecting Oracle B2C Service with the world using the External Objects feature – EP0

Next Episode: Connecting to OData API based Services

OAuth2

OData

Nithin Nassar

Product Manager - Oracle B2C Service


Previous Post

Oracle Marketing sees a surge in omnichannel messaging by marketers to meet customer demands during the 2022 holiday season

Guest Author | 2 min read

Next Post


Zoom Integration : Oracle B2C Service Browser UI feature to support integration with Zoom

Vishnu Saseendrababu | 7 min read