Chris Haussler, Senior Principal Product Manager, Oracle
There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this year at the Oracle Modern Customer Experience event in Chicago. Finalists were selected for each award from a large group of highly qualified, nominated customers that included many well-known brands, public sector organizations and small innovative companies across a range of industries and geographies.
The winners were announced at an invitation-only Awards Gala, on Tuesday April 10th. Two awards specifically targeted CPQ customers and one honored a customer who leverages the Oracle CX Cloud Suite, including CPQ, to facilitate legendary customer experiences. We are pleased to announce the organizations that won these awards.
Direct Sales Execution Excellence Award
This award recognizes customers that utilize Oracle CX to enable direct sales teams to achieve significant increases in core execution metrics, which include:
Winner: Automatic Data Processing (ADP)
Automatic Data Processing Inc. (ADP) is a global business headquartered in Roseland, N.J. As one of the largest payroll outsourcing providers in the world with 58,000 employees globally, ADP was an early adopter of the cloud services operating model. It is reported that ADP provides paycheck services for one in six Americans.
ADP implemented Oracle CPQ using mobile guided selling, integrated with eSignature, Contract Lifecycle Management, Deal Management providing Margin Analysis Support, back-end auto-provisioning of users via CRM and Oracle Financials integration.
ADP’s results with Oracle CPQ have been spectacular. The average time to create a quote decreased from two weeks to just two hours. With 260,000 quotes created in the last 12 months, that represents a timesaving of 520,000 staff weeks over the year. They have a 100% adoption rate among their 5,800 sales users across eight core product groups spanning four divisions. Plus, for their small business market, 79% of the quotes are eSigned, thus adding even greater efficiencies to the sales process.
Figure 1: Suzette Godwin Romer (center) and the ADP team share the 2018 Direct Sales Execution Excellence Award
Self-Service Sales Excellence Award
This award recognizes companies that utilize Oracle CX to enable their customers to transact with them in a self-service manner (not requiring assistance from an agent of the company) and demonstrates the company’s commitment to and successful deployment of Oracle CPQ.
Winner: Leviton Manufacturing
Leviton is the largest, privately held manufacturer of electrical wiring equipment in North America. It serves residential, commercial and industrial customers in more than 90 countries.
Leviton eliminated multiple legacy quoting tools and streamlined manual processes with its implementation of Oracle CPQ. This reduced quote cycle times and eliminated quote innaccuracies and order fulfillment issues among its external sales teams and distributors. While these benefits were substantial, the gains realized by individual Leviton customers are truly outstanding and worthy of this award. CPQ gives Leviton customers an easy-to-use, always-available tool that helps them find and specify the optimal lighting products for their projects. Dynamic pricing is 100% accurate and special requests are easily shuttled to the appropriate Leviton CSR, pricing, and manufacturing teams for fast support. The result: customers prefer doing business with Leviton because the company can quickly respond to simple and custom project requests.
Figure 2: Benson Wong (left) and Juby Vembenil of Leviton Manufacturing accept the 2018 Self-Service Sales Excellence Award