Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a difficult job for the selection committees to choose from so many fabulous Service Cloud stories.
Winners will be announced at the Oracle Service Cloud invitation-only Awards Gala, sponsored in part by our great partner, OpenMethods, and held Wednesday evening at the Modern Service Experience conference in Las Vegas.
And the Finalists are (in no particular order)…
Modern Service Experience Award
This organization is committed to differentiating itself by delivering to its customers an exceptional service experience using the depth and breadth of Oracle Service Cloud. Deploying a mix of the following to achieve their business objectives, cross-channel/omni-channel deployment, robust contact center, WSS, and internal and external knowledge
Willis Towers Watson | Kohl’s | Western Digital
Game Changer Award
This organization achieved game-changing results in key metrics for a support organization through its use of Oracle Service Cloud. Creating a consistent high-quality experience for its customers through integrations, feedback, and robust data collection and analysis.
Genesco | City of Fort Wayne | Vinci Facilities
Today's customers are demanding consistent, high-quality experiences regardless of device or channel. This Award goes to an organization delivering a modern service experience by deploying new ideas and innovative techniques using Oracle Service Cloud.
Carbon Inc. | FreedomPop | Airborn Inc.
These organization are using the depth and breadth of these products and are shining examples of how to implement, providing value to their organization and customers, and achieving quantifiable results.
Field Service Excellence Award
Foxtel | Toshiba Medical Systems Europe | Cable one
Policy Automation Excellence Award
Health Resources in Action (HRiA) | Travelport | Australian Red Cross
Contact Center Excellence Award
Academy Sports + Outdoors | Haier/GE Appliances | Bettson
Digital (Web) Self-Service Excellence Award
Starbucks | Toyota | Acer
Knowledge Excellence Award
Hach | Rockwell Automation | Costco
Learn More About the Gala!
Sponsored in part by OpenMethods
OpenMethods’ leading Interaction Integration Platform consist of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication platforms with Oracle CRM (Service Cloud .NET/WebUI, Fusion Sales & Service). By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.