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Oracle Celebrates CX Legends at Modern Customer Experience

Beth Renstrom, Product Manager, Customer Advocacy

During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the service, sales, and CPQ leaders who are striving to meet their customers’ rising expectations. In a Blues Brothers-themed awards ceremony, Oracle raised a glass of champagne to those raising the bar with innovative and creative strategies.

Congratulations to our customer experience heroes!

Modern Service Transformation Award: Lane Bryant

With Oracle Service, Lane Bryant transformed its contact center into a revenue-generating omnichannel experience center, delivering holistic customer-centric interactions.

Contact Center Excellence Award: Pier 1

Pier 1 streamlined the agent experience with Oracle Service by putting contextual customer data at its agents’ fingertips with a unified solution.  The results of this digital transformation have been increasing their Quality Assurance scores as well as employee happiness!

Digital Customer Service Excellence Award: ScriptPro

With Oracle Service’s self-service capabilities, ScriptPro provides 24/7/365 customer support from any internet-accessible device, empowering globally-located customers and employees.

Policy Automation Excellence Award: Caisse Nationale des Allocations Familiales (CNAF)

With Oracle Policy Automation, France’s National Office for Family Allocations was able to streamline and simplify its citizen experience, on a 100% digital and personalized platform.

Anytime Anywhere Sales Excellence Award: Old Dominion Freight Line

Old Dominion Freight Line’s on-the-go sales reps are armed with an automated and mobile solution, Oracle CX Mobile and Oracle Sales Force Automation, allowing them to spend less time on time-consuming tasks and more time on providing an unforgettable customer experience.

Direct Sales Execution Excellence Award: Automatic Data Processing Inc. (ADP)

ADP, one of the largest payroll outsourcing providers, implemented Oracle Configure Price &  Quote (Oracle CPQ) and quickly saw greater sales process efficiencies such as hundreds of thousands of time savings hours.

Self-Service Sales Excellence Award: Leviton Manufacturing Co., Inc.

By implementing Oracle CPQ, Leviton can now provide its external sales teams, partners, distributors, and customers with a personalized, accurate, and streamlined experience on digital and mobile platforms.

Oracle Marketing Cloud also recognized legendary CX customers during their 14th annual Markie celebration. Read about their accomplishments in the press release, Oracle Honors the Best of the Best Customer Experience Heroes. Hats off to all our customers who constantly strive for CX excellence.

 

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