Beth Renstrom, Product Manager, Customer Advocacy
Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the crowd by offering unforgettable customer experiences. They’re differentiating their business, disrupting their industries and they’re achieving legendary results with innovative and transformative CX strategies.
Oracle is recognizing 39 finalists who are leading the pack. Winners of the CX Excellence Awards will be announced on Tuesday, April 10, at Modern Customer Experience’s invitation-only Awards Gala. These are your 2018 CX Excellence Awards Finalists for each category, in no particular order:
Modern Customer Experience Award
This award recognizes the organization that delivers an industry-leading customer experience through the use of multiple Oracle CX products, including Sales and Service Cloud. This brand is disrupting its industry and achieving legendary business results.
Finalists: Cablevision | Kenya Revenue Authority | Schenck Process
Modern Service Transformation Award
This award recognizes the organization that has differentiated its business with exceptional customer service, using the breadth and depth of Oracle Service Cloud and its omnichannel deployment.
Finalists: Lane Bryant | Zenimax | City of San Jose | Lenovo
Modern Sales Transformation Award
This award recognizes the organization that has transformed its business with the breadth and depth of Oracle’s CX Sales solution across SFA, PRM, SPM, and CPQ products.
Finalists: Sony | William Lyon Homes | Yamane
These awards recognize the organizations that are simplifying their strategies, innovating, and delivering excellent customer experiences while achieving quantifiable results.
Field Service Excellence Award
Finalists: Foxtel | TecBan | CableOne
Policy Automation Excellence Award
Finalists: CNAF | Dexcom | Beachbody
Contact Center Excellence Award
Finalists: PACCAR | Pier 1 Imports | Penn Foster
Digital Customer Service Excellence Award
Finalists: Hotel Okada | Royal Mail Group | ScriptPro
Knowledge Excellence Award
Finalists: Lexis Nexis | A Global Financial Services Company | Federal Signal
Sales Cloud and CPQ Cloud:
Direct Sales Execution Excellence Award
Finalists: ADP | Elekta | Ricoh USA
Sales Performance Management Excellence Award
Finalists: Arcadis | General Electric | Batesville
Channel Sales Management Excellence Award
Finalists: Eaton | Mercedes Benz | Veritas
Anytime Anywhere Sales Excellence Award
Finalists: Old Dominion Freight Line | The India Hotels Company | Mercedes Benz
Self-Service Sales Excellence Award
Finalists: Leviton Manufacturing Co., Inc | Calix
While you’re waiting to hear who will take home the 2018 CX Excellence Awards, take a look at last year’s Oracle Service Cloud Award winners.