“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the...
“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the accuracy of that statement, how customers believe they are treated and feel about a brand, is one of the strongest indicators of a company’s success. Delivering a positive customer experience requires acquiring and applying knowledge to personalize interactions and manage expectations at every single customer touch point....
“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the accuracy of that statement, how...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Mark your calendars! Modern Customer Experience 2020 is scheduled for March 23-26, 2020 in Chicago at the McCormick Place. From now through October 21, 2019...
Mark your calendars! Modern Customer Experience 2020 is scheduled for March 23-26, 2020 in Chicago at the McCormick Place. From now through October 21, 2019 register for the event and get one free pass for a colleague. The more the merrier! Every year, attendees congregate at Modern Customer Experience to learn about industry trends, see product roadmaps, network with peers, and get inspired. They return home armed with the tools and insights to deliver legendary experiences...
Mark your calendars! Modern Customer Experience 2020 is scheduled for March 23-26, 2020 in Chicago at the McCormick Place. From now through October 21, 2019 register for the event and get one...
Oracle was named a leader in the 2019 Digital Commerce Magic Quadrant for the 10th consecutive evaluation. Here's why.
