Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional,...
Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional, old-school sales pitches, and instead, expect engagements that are timely, relevant and highly personalized. Fortunately for buyers, today’s digitally-native sales professionals – most often millennials and Gen Z – have a very similar mentality. They are always on, always available, present across every channel, and they...
Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional, old-school sales pitches, and instead, expect...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for brands worldwide. Not only does it hinder gaining a full view of a customer, it is costing brands millions of dollars each year. It is estimated that 20% to 40% of all customer records within an organization are duplicates, costing between $20 to $100 per duplicate annually! Do the math. If...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Gartner analysts Mark Lewis and Christina Klock have named Oracle a Leader in the 2019 Gartner “Magic Quadrant (MQ) for Configure, Price and Quote Application...
Gartner analysts Mark Lewis and Christina Klock have named Oracle a Leader in the 2019 Gartner “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” We believe that the report listing Oracle CPQ as a Leader is based on the following strengths: growth in market share, global market presence and ability to support complexity. According to Gartner’s research, the value customers get out of Oracle CPQ Cloud is underscored by the highest overall placement for...
Gartner analysts Mark Lewis and Christina Klock have named Oracle a Leader in the 2019 Gartner “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” We believe that the...
The 14th annual Markies Awards winners will be announced on March 25, 2020, at Oracle Modern Customer Experience. Winning entries are that those that spur...
The 14th annual Markies Awards winners will be announced on March 25, 2020, at Oracle Modern Customer Experience. Winning entries are that those that spur action, forge connections, change minds, and push the boundaries of what CX can accomplish. Nominations are open from Oct 21 to Jan 24.
The 14th annual Markies Awards winners will be announced on March 25, 2020, at Oracle Modern Customer Experience. Winning entries are that those that spur action, forge connections, change minds,...
“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the...
“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the accuracy of that statement, how customers believe they are treated and feel about a brand, is one of the strongest indicators of a company’s success. Delivering a positive customer experience requires acquiring and applying knowledge to personalize interactions and manage expectations at every single customer touch point....
“The customer is always right.” My dad, a successful entrepreneur and businessman, must have said those words ten thousand times. While we can debate the accuracy of that statement, how...
