I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle communications industry expert for CX, joined me. The webcast followed an IDC InfoBrief, sponsored by Oracle, which looks at the future of CX. With the InfoBrief concluding that CX will become the main differentiator among Telcos - the key question addressed by the webcast is not...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI Click to Tweet Find out why companies on the @inc5000 named #CX as their key to #BizGrowth http://ora.cl/Dm8kf Click to Tweet .@Gartner_inc predicts that over 50% of companies will redirect investments towards #CX innovations in 2018. http://ora.cl/3FU5y Click to Tweet #ModernCX:...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc #MagicQuadrant for #DigitalCommerce. Download the report: http://ora.cl/Pi6TS Click to Tweet Where does your #CX stand? See what the current #customerexperience landscape looks like in the 2018 #SmarterCX Insights Report: http://ora.cl/5j2zu Click to Tweet #Albuquerque is the first city in the world to integrate with Amazon...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc #MagicQuadrant for #DigitalCommerce. Download...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its annual Insight event in Denver, Colorado, July 30-August 1! Don’t miss this chance to network and knowledge share with Oracle Commerce customers, partners, and product management. Whether you are using On-Premise or Oracle Commerce Cloud (or both!), there is a wealth of information and opportunity at this year’s user...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its annual Insight event in Denver,...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow tells you more about "organic channels" & how they can be a vision of tomorrow's @OracleServCloud: http://ora.cl/BG4b8 #CX Click to Tweet Find out three primary benefits of adding visualizations to #CPQ to improve the selling process http://ora.cl/Lp3a0 Click to Tweet #UchidaYoko Improves User Satisfaction by...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow tells you more about "organic channels"...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform easy & predictive management of products in the field http://ora.cl/Xh2tG #OSvC Click to Tweet Join us for a live webinar with @SMAssociation on 6/27 and learn how #BusinessIntelligence is reshaping modern #sales organizations. Register now: http://ora.cl/yS7kp Click to Tweet #ModernCX 2018 was really Legendary. Details...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform easy & predictive management of products...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Hear how @LinkedIn innovated w/ @OracleServCloud to monitor...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Hear how @LinkedIn innovated w/ @OracleServCloud to monitor and log network performance for their global #cctr http://ora.cl/vM15a #custserv #CX Click to Tweet Is your #customerexperience the best it can be? Find out where your #CX scores against hundreds of CX professionals with our 2-minute assessment: http://ora.cl/oE71E Click to Tweet Check out a short introduction about a...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Hear how @LinkedIn innovated w/ @OracleServCloud to monitor and log network performance for their...
Gabrielle Tao, VP Product Management, Oracle Marketers want to connect data and intelligence in order to provide great experiences for their customers. But,...
Gabrielle Tao, VP Product Management, Oracle Marketers want to connect data and intelligence in order to provide great experiences for their customers. But, only 11% of marketers express strong confidence that they’re reaching the right audience. To make my point, let’s take an average current data eco-system. It all too often looks like the following where each dotted line is a set of data extract, transform and load (ETL) jobs stitched together: Figure 1: A disconnected...
Gabrielle Tao, VP Product Management, Oracle Marketers want to connect data and intelligence in order to provide great experiences for their customers. But, only 11% of marketers express...
During his keynote at Modern Customer Experience 2018, Des Cahill, Head CX Evangelist, stated that CX should stand for Continuous Experimentation. He encouraged...
During his keynote at Modern Customer Experience 2018, Des Cahill, Head CX Evangelist, stated that CX should stand for Continuous Experimentation. He encouraged 4,500 enthusiastic marketers, customer service, sales, and commerce professional us to try new strategies, to take risks, strive to be remarkable, and triumph through sheer determination. Casey Neistat echoed Des, challenging us to “do what you can’t,” while best-selling author Cheryl Strayed inspired us to look past...
During his keynote at Modern Customer Experience 2018, Des Cahill, Head CX Evangelist, stated that CX should stand for Continuous Experimentation. He encouraged 4,500 enthusiastic marketers, customer...
