Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
This past week, most of us in the US were largely checked out--enjoying a holiday feast with friends and family and going through our wish lists. However, if...
This past week, most of us in the US were largely checked out--enjoying a holiday feast with friends and family and going through our wish lists. However, if you work for a brand or retailer, you likely weren’t totally relaxed. Cyberweek is make-it-or-break-it. When sites get slow or go down all together, it does more than spoil the holiday fun. It costs millions! Our customers, partners, and operations teams make significant investments in strategy and technology to ensure...
This past week, most of us in the US were largely checked out--enjoying a holiday feast with friends and family and going through our wish lists. However, if you work for a brand or retailer, you...
Gartner has recognized Oracle as a Leader, positioned highest in Execution in the 2019 Magic Quadrant (MQ) for Configure, Price and Quote Application Suites....
Gartner has recognized Oracle as a Leader, positioned highest in Execution in the 2019 Magic Quadrant (MQ) for Configure, Price and Quote Application Suites. Analysts Mark Lewis and Christina Klock analyzed sixteen vendors and placed each in one of four categories: Leader, Challenger, Niche Player, or Visionary. This is the third year in a row that Oracle was placed a Leader. Oracle believes that placement in the leaders’ quadrant in the Gartner Magic Quadrant for Configure,...
Gartner has recognized Oracle as a Leader, positioned highest in Execution in the 2019 Magic Quadrant (MQ) for Configure, Price and Quote Application Suites. Analysts Mark Lewis and Christina...
Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional,...
Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional, old-school sales pitches, and instead, expect engagements that are timely, relevant and highly personalized. Fortunately for buyers, today’s digitally-native sales professionals – most often millennials and Gen Z – have a very similar mentality. They are always on, always available, present across every channel, and they...
Today’s digital buyers are more knowledgeable, self-sufficient and digitally-savvy than ever before. They are becoming increasingly immune to traditional, old-school sales pitches, and instead, expect...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for brands worldwide. Not only does it hinder gaining a full view of a customer, it is costing brands millions of dollars each year. It is estimated that 20% to 40% of all customer records within an organization are duplicates, costing between $20 to $100 per duplicate annually! Do the math. If...
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for...
