Insight has gone digital this year with two jam-packed days of educational learning on Tuesday, July 14 and Wednesday, July 15. We’re bringing you the same...
Insight has gone digital this year with two jam-packed days of educational learning on Tuesday, July 14 and Wednesday, July 15. We’re bringing you the same great content and the same great people but all from the comfort of your home office. And, this year we’re joining forces with Oracle CPQ and Oracle CX Sales to bring you the Total Commerce & Sales event of the year. Join us from July 14 – 15, 2020 for over 30 deep dive sessions across these three CX product pillars. For...
Insight has gone digital this year with two jam-packed days of educational learning on Tuesday, July 14 and Wednesday, July 15. We’re bringing you the same great content and the same great people but...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our...
Experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set our expectations, and inform our decisions. And I am not just saying this because I have spent the last 21 years of my life helping technology vendors market and sell customer experience management products. I am saying this because the experiences I have had in my personal and professional life have made me...
Experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set our expectations, and inform our...
Oracle is proud to be named a 'Leader' in the Gartner 2020 Magic Quadrant for Customer Engagement Center, based on our ability to execute and our completeness...
Oracle is proud to be named a 'Leader' in the Gartner 2020 Magic Quadrant for Customer Engagement Center, based on our ability to execute and our completeness of vision. For service organizations, there has never been a more important time to deliver the right service at the right moment to keep customers happy and engaged. Today, marketplace differentiation has shifted away from merely standing out based on the goods or services you sell, to distinguishing yourself based on...
Oracle is proud to be named a 'Leader' in the Gartner 2020 Magic Quadrant for Customer Engagement Center, based on our ability to execute and our completeness of vision. For service...
In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating...
In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and the brand. In times of change, this is more true than ever. Organisations are providing advice in challenging situations, guiding information search and facilitating important decisions for individual customers at the same time as they are adopting new ways of working in a dynamic...
In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create better customer experiences and using Oracle’s technology to drive these experiences. It’s just CRM, right? I’m a huge nerd at heart. I’m curious about trends around business, technology and may have a special hoard of electronics that I’ve collected from years of being an “early adopter.” Remember the Palm Pilot, with...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create better customer experiences and...
