Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018 Magic Quadrant for Sales Force Automation, by Fortune Alexander, 8.13.18 Oracle's focus on business transformation encompasses both front and back office cloud apps and integrations, directly benefitting its Sales Force Automation solution. <<Click to Tweet. Weekly Tips for How to Provide Unforgettable Customer...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018 Magic Quadrant for Sales...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner also published the accompanying Critical Capabilities for Sales Force Automation report in which it aligns each vendor’s capabilities against the five most common selling use cases. Oracle received the second highest Use Case scores in all five of the use cases: B2B Long-Cycle...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18 Yamaha’s CIO discusses how Oracle software is used to aggregate, cleanse, and store customer information as Yamaha works to strengthen customer relationships. <<Click to Tweet. Unforgettable Episode 1: Balance Between Digital and Human Experience by Samantha Hausler, SmarterCX,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be Boring With RoadLifeTV Campaign, VR by Klaudia Tirico, Demand Gen Report, 8.1.18 Mack Trucks is leveraging offerings like Oracle Marketing Cloud in its digital marketing initiatives, including Mack Trucks’ latest launch of RoadLifeTV. <<Click to Tweet. In Kenya, Virtual Tax Services Improve Compliance, Boost Revenue by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be Boring With RoadLifeTV Campaign, VR by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public Aggregator Network, by The MTA News Desk, MarTech Advisor, 7.17.18 Oracle Responsys’ new SMS Public Aggregator Network (SPAN) enables customers to quickly find, order, and manage SMS services directly from the mobile aggregator of their choice. <<Click to Tweet. Gartner’s Magic Quadrant for Sales Force Automation, Gartner,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public Aggregator Network, by The MTA News...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with Influencers to Create Cross-Channel, Long-Term Campaigns by Elise Schoening, Demand Gen Report, 7.18.18 As forward-thinking B2B marketers begin partnering with influencers, Oracle’s Andrea Tucker provides insights into the impact influencers have had on Oracle’s own marketing efforts. Click to Tweet Oracle Helps...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with Influencers to Create Cross-Channel,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del Rowe, destinationCRM, 7.1.18 Companies need a consistent strategy across geographic boundaries when offering international customer service, according to insights from Oracle’s Daniel Foppen. <<Click to Tweet. The New Normal: Real-Time Customer Insight, by Des Cahill at Forrester CX NYC “Data is...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new insights into motorcycle mechanics, @WSJ http://ora.cl/bA26z #OSvC Click to Tweet Congratulations to @MajidAlFuttaim Communities on the successful launch of Oracle Sales, Service and Marketing Cloud solutions! #OracleCloud #OracleCX #OracleCustomers #CXC Click to Tweet More Than...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the customer’s problem. Oh how things have changed! Today’s customers have an unbridled desire for self-service across almost every industry. This is coupled with an increasing demand for ease. Consumers want to solve their problems by pressing a button. The challenge for an...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the...
