In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating...
In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and the brand. In times of change, this is more true than ever. Organisations are providing advice in challenging situations, guiding information search and facilitating important decisions for individual customers at the same time as they are adopting new ways of working in a dynamic...
In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create better customer experiences and using Oracle’s technology to drive these experiences. It’s just CRM, right? I’m a huge nerd at heart. I’m curious about trends around business, technology and may have a special hoard of electronics that I’ve collected from years of being an “early adopter.” Remember the Palm Pilot, with...
If I’ve captured your attention by this title, I’ll do my best to keep it. How do “CX” and “Nerd” come together? I’m obsessed with helping companies create better customer experiences and...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle Responsys was just named a Leader in Forrester’s latest Wave for Email Marketing Service Providers, Q2 2020. Of the 13 email marketing service providers...
Oracle Responsys was just named a Leader in Forrester’s latest Wave for Email Marketing Service Providers, Q2 2020. Of the 13 email marketing service providers recognized, Oracle Responsys was one of four vendors named Leader. Oracle received the highest possible scores in the artificial intelligence, analytics, vertical capabilities, and vision criteria.
Oracle Responsys was just named a Leader in Forrester’s latest Wave for Email Marketing Service Providers, Q2 2020. Of the 13 email marketing service providers recognized, Oracle Responsys was one...
In times of change, customer service is in a prime position to provide advice, guide customers in their search for information, and to facilitate important...
In times of change, customer service is in a prime position to provide advice, guide customers in their search for information, and to facilitate important decisions for individual customers. At the same time, customer service professionals are adopting new ways of working in a dynamic business environment. Oracle is collaborating with thousands of companies globally around service excellence. We are here to support with advice, inspiration and open dialogue. Join our CX...
In times of change, customer service is in a prime position to provide advice, guide customers in their search for information, and to facilitate important decisions for individual customers. At the...
