Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at...
Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at 11 am PT / 2 pm ET where Oracle customer service experts JP Saunders and Tom Cloos will help you develop your own blueprint for achieving modern customer service success. You will learn how to align your service initiatives with your overall customer experience strategy to achieve: Better service at lower cost Greater...
Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at 11 am PT / 2 pm ET where Oracle customer...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents before you got the right answer? That’s a recipe for customer service disaster. Don’t letthat happen to your organization. Tune into this webcast on Thursday, September 25 at 11 am PT / 2pm ET to become the Master Chef of modern customer service with best practices from Amberleaf President John Kariotis. Over the last...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents before you got the right answer? That’s...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services. Commerce @ CX Central—Moscone West, Floor 2 We know how important it is for attendees to connect with Oracle product experts, implementation partners, and customers with...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented...
Join AmberLeaf and Oracle for an afternoonof fun in the sun on Lake Michigan at the CX Summer Soiree Manybusinesses are still organized and operate as they did...
Join AmberLeaf and Oracle for an afternoonof fun in the sun on Lake Michigan at the CX Summer Soiree Manybusinesses are still organized and operate as they did before cloud, beforesocial, before mobile, before big data and analytics arrived. Imagine for amoment what your business would be like if it these technologies were native toyour business operations and not an afterthought. How wouldyou re-envision your business model? How wouldyou re-envision your infrastructure,...
Join AmberLeaf and Oracle for an afternoonof fun in the sun on Lake Michigan at the CX Summer Soiree Manybusinesses are still organized and operate as they did before cloud, beforesocial, before...
You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job....
You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job. Another invitation comes along. You quickly scan it,thinking “what’s in this for me?” The Checklist New Ideas: Do you look outside your company, to industry thought leaders and your salespeers for new ideas? Career Planning: Is it important to look ahead—for your business and your career—to understandwhere Selling is...
You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job. Another invitation comes along. You quickly...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the Chicago area, Oracle hosted the B2B Commerce Summit at the Chicago Fairmont Millennial Park on February 13. Joined by more than 150 attendees—most of whom hold Director-level titles at B2B organizations—the event focused on how B2B professionals can better use eCommerce to engage their customers. With the Summit theme, "The...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the Chicago area, Oracle hosted the B2B Commerce...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers surveyed agree: "Valuing my time is the most importantthing a company can do to provide me with good customer service."1 So for consumers and for businesses, the "Isthe juice worth the squeeze?" question comes down to how much juice (value) youdeliver from how much squeeze (effort). You will pay a high cost in terms of...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers surveyed agree: "Valuing my time is the...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the end of 2013—double B2C sales! Even with the tremendous growth of B2B e-commerce, it is hard to find resources that specifically address the unique challenges facing B2B companies. B2B commerce professionals are in luck because Oracle has brought back our annual B2B Commerce Summit – February 13th, 2014 in Chicago! This...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the end of 2013—double B2C sales! Even with...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you deliver personalized, policy-driven entitlement decisions to your customers while simplifying compliance. Join our live Webcast on Wednesday, December 4, 2013, and discover how the latest updates and roadmap in Oracle Policy Automation can help you:Maximize your benefits with a...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you...
