You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job....
You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job. Another invitation comes along. You quickly scan it,thinking “what’s in this for me?” The Checklist New Ideas: Do you look outside your company, to industry thought leaders and your salespeers for new ideas? Career Planning: Is it important to look ahead—for your business and your career—to understandwhere Selling is...
You’re running a sales or sales operations team. You getinvited to a number of events—or are spending time out of the office withcustomers. That’s your job. Another invitation comes along. You quickly...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the Chicago area, Oracle hosted the B2B Commerce Summit at the Chicago Fairmont Millennial Park on February 13. Joined by more than 150 attendees—most of whom hold Director-level titles at B2B organizations—the event focused on how B2B professionals can better use eCommerce to engage their customers. With the Summit theme, "The...
Guest Post by Justin King, B2B Commerce Evangelist Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the Chicago area, Oracle hosted the B2B Commerce...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers surveyed agree: "Valuing my time is the most importantthing a company can do to provide me with good customer service."1 So for consumers and for businesses, the "Isthe juice worth the squeeze?" question comes down to how much juice (value) youdeliver from how much squeeze (effort). You will pay a high cost in terms of...
Time REALLY is money. You’re making money or losing it. Customers will either buy from you again, or they won’t. On average, seventy-onepercent of consumers surveyed agree: "Valuing my time is the...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the end of 2013—double B2C sales! Even with the tremendous growth of B2B e-commerce, it is hard to find resources that specifically address the unique challenges facing B2B companies. B2B commerce professionals are in luck because Oracle has brought back our annual B2B Commerce Summit – February 13th, 2014 in Chicago! This...
B2B commerce is on the rise, especially when it comes to the Web. Forrester Research predicts U.S. B2B e-commerce sales will hit $559 billion annually by the end of 2013—double B2C sales! Even with...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you deliver personalized, policy-driven entitlement decisions to your customers while simplifying compliance. Join our live Webcast on Wednesday, December 4, 2013, and discover how the latest updates and roadmap in Oracle Policy Automation can help you:Maximize your benefits with a...
If you missed us at OpenWorld, don’t miss this Webcast. Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you...
Did you know that 80% of the time and cost associated with resolving service inquiries involves knowledge management? With better knowledge at your agents' and...
Did you know that 80% of the time and cost associated with resolving service inquiries involves knowledge management? With better knowledge at your agents' and customers' fingertips, you can dramactically reduce your service costs and increase first contact resolution rates, just like these Oracle customers:Blue Coat - 25% Web Self-Service deflections saving $240K per month Intuit - 85% first search accuracy for customers Vertafore - 23% increase in First Contact...
Did you know that 80% of the time and cost associated with resolving service inquiries involves knowledge management? With better knowledge at your agents' and customers' fingertips, you can...
By Christine Viera, VP CXApplications at Oracle … the ChiefCustomer officer, that is. Even five years ago, this wasn’t a common title thatI saw in companies....
By Christine Viera, VP CXApplications at Oracle … the ChiefCustomer officer, that is. Even five years ago, this wasn’t a common title thatI saw in companies. According to the ChiefCustomer Officer Council, Chief Customer Officers now exist at 46% ofenterprises over $250 million. By the looks of it, the Chief Customer Officeris doing better at bridging differences than our political leaders today. Here’ssomething the U.S. Congress can agree on! As a nation, we recognize...
By Christine Viera, VP CXApplications at Oracle … the ChiefCustomer officer, that is. Even five years ago, this wasn’t a common title thatI saw in companies. According to the ChiefCustomer...
CRM Evolution's Customer Service Experience track began today with Hewlett Packard’s (HP) Patricia Graca talking about Social Care. She got our attention with...
CRM Evolution's Customer Service Experience track began today with Hewlett Packard’s (HP) Patricia Graca talking about Social Care. She got our attention with some eye-opening statistics:1 in 3 users prefer social care over contacting via the phone 80% of customers will not purchase a product if there is a negative review 43% of customers use social media to publicize a bad experience—and 48% a positive experienceGraca has built a social support community with volunteer...
CRM Evolution's Customer Service Experience track began today with Hewlett Packard’s (HP) Patricia Graca talking about Social Care. She got our attention with some eye-opening statistics:1 in 3...
CX @ OpenWorld September 22-26, 2013 | San FranciscoThe imperative of being a CX (customer experience)/CRM leader is clear to most organizations. However, the...
CX @ OpenWorld September 22-26, 2013 | San FranciscoThe imperative of being a CX (customer experience)/CRM leader is clear to most organizations. However, the path to achieving this is not. CX @ OpenWorld will deliver a combination of strategy and technology sessions, mini-presentations, interactive journey mapping workshops, and demonstrations—to help you deliver on your CX/CRM initiatives. You will also discover how Oracle technologies can support your business with both...
CX @ OpenWorld September 22-26, 2013 | San FranciscoThe imperative of being a CX (customer experience)/CRM leader is clear to most organizations. However, the path to achieving this is not. CX...
