Forbes Insights conducted a survey of 400+ customer service executives and found that 70% of high technology and manufacturing companies say they use knowledge...
Forbes Insights conducted a survey of 400+ customer service executives and found that 70% of high technology and manufacturing companies say they use knowledge management to provide relevant, accurate answers across any channel to both customers and agents. This percentage places both industries among the lead group. Rockwell Automation is a perfect example of a high technology AND manufacturing company that is leading the way. Please join us for an industry-focused webcast...
Forbes Insights conducted a survey of 400+ customer service executives and found that 70% of high technology and manufacturing companies say they use knowledge management to provide relevant, accurate...
With fast moving technologies in mobile and social, everchanging, blending and new interaction channels and rapidly change customerexpectations, it’s more...
With fast moving technologies in mobile and social, everchanging, blending and new interaction channels and rapidly change customerexpectations, it’s more difficult than ever to deliver great customerservice. It’s cliché to say that “service is the new marketing” but anyinteraction with a service organization through any channel creates animpression of your company. Great service often leads to customersrecommending you to their peers. To win new customers and retain your...
With fast moving technologies in mobile and social, everchanging, blending and new interaction channels and rapidly change customerexpectations, it’s more difficult than ever to deliver great...
Sales organizations are under continuous pressure to meet targets and deliver results, but the environment has changed – customers are more informed, they have...
Sales organizations are under continuous pressure to meet targets and deliver results, but the environment has changed – customers are more informed, they have more choices, and their expectations are higher than ever. This is why we’ve compiled the best and brightest for our Modern Sales Experience Conference taking place March 31 – April 2, 2015, and we couldn’t be more excited! The Modern Sales Experience brings together a prestigious group of thought leaders and...
Sales organizations are under continuous pressure to meet targets and deliver results, but the environment has changed – customers are more informed, they have more choices, and their expectations are...
Are you ready for the Cloud? Are you ready to capitalize on fundamental technological, behaviorial, and market shifts? Then join us at Oracle CloudWorld Boston...
Are you ready for the Cloud? Are you ready to capitalize on fundamental technological, behaviorial, and market shifts? Then join us at Oracle CloudWorld Boston on Tuesday, December 9 and find out how to modernize your customer service. Featured keynote speakers Ray Wang, CEO, Constellation Research, Jeffrey O. Henley, Vice Chairman, Oracle, and Shawn Price SVP, Global Cloud Go-to-Market, Oracle as well as industry-leading companies will show you how to: Engage customers...
Are you ready for the Cloud? Are you ready to capitalize on fundamental technological, behaviorial, and market shifts? Then join us at Oracle CloudWorld Boston on Tuesday, December 9 and find out how...
Are you passionate about customer service? Do you fall asleep at night brainstorming ways to better engage customers, empower agents, and adapt quickly to...
Are you passionate about customer service? Do you fall asleep at night brainstorming ways to better engage customers, empower agents, and adapt quickly to market changes? Then we have just the event series for you! Avoid the holiday shopping crowds and participate with Forbes and Oracle in a free half-day learning session that includes both a CX Service Journey Mapping Workshop and an insider preview of Forbes Insights' Survey of 300+ Customer Service Executives. You will:...
Are you passionate about customer service? Do you fall asleep at night brainstorming ways to better engage customers, empower agents, and adapt quickly to market changes? Then we have just the event...
Want to be the first to know how you measure up against other customer service executives? Need to know the moves they are making so you can stay ahead?Then...
Want to be the first to know how you measure up against other customer service executives? Need to know the moves they are making so you can stay ahead?Then join us for this video webcast on November 13 at 11:00 am PT / 2:00 pm ET in which Brenna Sniderman, Senior Director of Research, Forbes Insights, Jeff Lundal, GVP, Service Automation, Oracle, and Mark Marshall, Executive Director, Client Services at MetTel will give an insider preview of what 300+ service executives say...
Want to be the first to know how you measure up against other customer service executives? Need to know the moves they are making so you can stay ahead?Then join us for this video webcast on November...
Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at...
Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at 11 am PT / 2 pm ET where Oracle customer service experts JP Saunders and Tom Cloos will help you develop your own blueprint for achieving modern customer service success. You will learn how to align your service initiatives with your overall customer experience strategy to achieve: Better service at lower cost Greater...
Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at 11 am PT / 2 pm ET where Oracle customer...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents before you got the right answer? That’s a recipe for customer service disaster. Don’t letthat happen to your organization. Tune into this webcast on Thursday, September 25 at 11 am PT / 2pm ET to become the Master Chef of modern customer service with best practices from Amberleaf President John Kariotis. Over the last...
Have you ever called a contact center and known more aboutthe company’s products and services than the agent? Or been bounced around toseveral different agents before you got the right answer? That’s...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services. Commerce @ CX Central—Moscone West, Floor 2 We know how important it is for attendees to connect with Oracle product experts, implementation partners, and customers with...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented...
