The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. Attend this year’s 2017 Modern Service Experience to engage in thought-provoking, creative conversations about next generation service including best practices and useful tips to deliver impactful business results. Also connect with new customer service peers to get those innovative...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. ...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and connected customers? Are you striving to deliver relevant, personalized experiences to ultimately create more loyal, profitable relationships? In today’s evolving landscape, the expected customer experience has never been more difficult to deliver. Forbes noted last year that brands are expected to understand customer...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and connected customers? Are you striving to...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for businesses today: customer experience (CX). To outshine competition, companies are actively seeking technology to support CX transformation and deliver the experiences that digital customers want, when they want it. After all, customers are four times more likely to buy from your competitor if they have a bad interaction with...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for businesses today: customer experience (CX)....
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited...
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited at events (#iamnotlying). Yes Sting, Gwen Stefani, and AT&T Park are awesome, but when I hear directly from brands authentically tackling how to make their customers happy and lives easier. I have to say it, I am impressed! As Kohl’s shared, customer fulfillment is no longer simply about things and stuff. These...
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited at events (#iamnotlying). Yes...
By: Chris Haussler In the 1920s, an advertising salesman delivered the slogan, “The gift that keeps on giving”, to market a record player. The idea was that if...
By: Chris Haussler In the 1920s, an advertising salesman delivered the slogan, “The gift that keeps on giving”, to market a record player. The idea was that if you gave this record player as a gift, the recipient would think of you every time he used it. Pretty clever. What does this have to do with software? I’ll go out on a limb: Configure, price and quote (CPQ) technology is the front-office software gift that keeps on giving. Like the record player, customers who...
By: Chris Haussler In the 1920s, an advertising salesman delivered the slogan, “The gift that keeps on giving”, to market a record player. The idea was that if you gave this record player as a gift,...
Check out why you absolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Service for the Next Generation There’s been a lot of talk in...
Check out why you absolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Service for the Next Generation There’s been a lot of talk in the customer service space around “Service for the Next Generation” – but, what does it mean and what is the roadmap to success? Join Jeff Wartgow, Product Management, Oracle Service Cloud, as he outlines the modern customer journey. See what the future of customer service looks like, including the growth of organic...
Check out why you absolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Service for the Next Generation There’s been a lot of talk in the customer service space around...
Oracle OpenWorld 2016 is back and the CX Commerce track is going to be packed with many of the industry’s most experienced commerce professionals. Here’s at...
Oracle OpenWorld 2016 is back and the CX Commerce track is going to be packed with many of the industry’s most experienced commerce professionals. Here’s at least 17 reasons why you should attend. For one week this September 19th – 22nd we’re coming together to learn, network and explore commerce industry trends and best practices. Attendees will gain expert knowledge and hands-on experience with modern commerce technology engineered to drive business success and turn...
Oracle OpenWorld 2016 is back and the CX Commerce track is going to be packed with many of the industry’s most experienced commerce professionals. Here’s at least 17 reasons why you should attend. For...
By Michael Richter With Oracle OpenWorld 2016 just around the corner, we’re excited about the event of the year, where you’ll find out how to help your company...
By Michael Richter With Oracle OpenWorld 2016 just around the corner, we’re excited about the event of the year, where you’ll find out how to help your company succeed with the latest innovations. Don’t miss the sales track, which is all about how sales leaders are selling smarter and faster than ever before, and the technologies that make this transformation possible. In case you need additional reasons to attend, we thought we’d share five highlights of Oracle OpenWorld...
By Michael Richter With Oracle OpenWorld 2016 just around the corner, we’re excited about the event of the year, where you’ll find out how to help your company succeed with the latest innovations....
By Cara Vollmer An era of digital disruption has made its impact – customer expectations are growing, pressure on sales teams to perform is intensifying, and...
By Cara Vollmer An era of digital disruption has made its impact – customer expectations are growing, pressure on sales teams to perform is intensifying, and the amount of data needed for sales organizations to succeed is rising. In a recent interview originally published on the Selling Power Blog, Dennis Michalis, global vice president, Oracle Customer Experience, weighs in on the importance of managing technology for efficiency, how he’s driving productivity and inspiring...
By Cara Vollmer An era of digital disruption has made its impact – customer expectations are growing, pressure on sales teams to perform is intensifying, and the amount of data needed for...
