Oracle held CloudWorld yesterday in New York City. Youdidn’t have to look far to see how important the cloud is to everyday life.It’s Spring Break for many...
Oracle held CloudWorld yesterday in New York City. Youdidn’t have to look far to see how important the cloud is to everyday life.It’s Spring Break for many schools across the U.S., and teens and tweensflocked to the Big Apple with their parents. It was hard to not to run into oneof these young tourists, as they all seemed to be walking and using asmartphone at the same time. I wonder if they were all thinking, “Wow, thecloud makes it possible for me to be social and mobile at...
Oracle held CloudWorld yesterday in New York City. Youdidn’t have to look far to see how important the cloud is to everyday life.It’s Spring Break for many schools across the U.S., and teens...
I’m not goingto spend any more real estate than needed on this—social media is big. Facebookhit the Billion user mark in October, that’s 1 out of every 7 humans...
I’m not goingto spend any more real estate than needed on this—social media is big. Facebookhit the Billion user mark in October, that’s 1 out of every 7 humans on theplanet. This past Summer (in the Northern hemisphere) Twitter passed the 400 Million Tweet/day mark. Thelist of social properties and data points goes on and on. With socialyour customer, prospect, or constituent has pervasive access—through mobile—toa global audience, the ability to influence friends, friends...
I’m not goingto spend any more real estate than needed on this—social media is big. Facebookhit the Billion user mark in October, that’s 1 out of every 7 humans on theplanet. This past Summer (in the...
When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent or a...
When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent or a fellow customer?Well-executed knowledge management can help you get the right information to the right people at the right time, across all channels – making agents more productive, delighting your customers, and keeping costs down.Join us for a Free Webcast on Thurs., January 17 to discover how Knowledge Management can...
When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent or a fellow customer?Well-executed...
According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business...
According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey? Marketers are at the epicenter of turning "big data" into insights that are acted upon by the company and customers. Drawing upon social, transactional, and online behavioral...
According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their...
Now that we’ve had a few days to recover from the U.S.presidential election, it’s a good time to take a step back from politics andlook for the customer...
Now that we’ve had a few days to recover from the U.S.presidential election, it’s a good time to take a step back from politics andlook for the customer experience lessons that we can take away. The most powerful lesson is that when you knowmore about your base, you will have an advantage over your competition.That advantage will translate into you winning and your competition losing. Michael Scherer of TIME was given access to Obama’s dataanalysts two days before the...
Now that we’ve had a few days to recover from the U.S.presidential election, it’s a good time to take a step back from politics andlook for the customer experience lessons that we can take away. The...
What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World...
What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty...
What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage...
The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about...
The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about increasing profitability. For many organizations it’s about survival. To survive, organizations must deliver relevant, personalized experiences that engage customers at each step in their journey, but where do organizations start? To learn more, I’m looking forward to tomorrow's Customer Concepts Web TV show. On...
The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about increasing profitability. For...
The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer...
The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current...
The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer...
and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and...
and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers, customer expectations are on the rise and social media provides a venue to share their experiences.To respond to these industry change drivers, Customer Service Leaders need to deliver a superior customer experience, achieve operational excellence, and transform their service organization.Oracle is ...
and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers,...
