As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences....
As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set our expectations, and inform our decisions. Leading brands recognize the opportunity to create value through connected experiences by engaging with customers through digital means and real-time updates. In the past, brands relied heavily on CRM applications as a system of record. Over the...
As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set...
Since direct sales channels involve higher fixed costs, is now the right time to double down on indirect sales channels? Since March of 2020, the way we sell...
Since direct sales channels involve higher fixed costs, is now the right time to double down on indirect sales channels? Since March of 2020, the way we sell dramatically changed. According to McKinsey, “Almost 90 percent of sales have moved to a videoconferencing(VC)/phone/web sales model.” With inside sales becoming the new norm, companies are now beginning to see the financial benefits: according to Internal Results, inside sales reduces selling costs by 40-90%. So why...
Since direct sales channels involve higher fixed costs, is now the right time to double down on indirect sales channels? Since March of 2020, the way we sell dramatically changed. According...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful sales teams leveraging data to engage their customers, and what can we learn from their expertise? Join us online Monday, November 9, at 12:00p.m. PT for our free Oracle Cloud CX Virtual Summit event. Hear from Oracle Chairman and CTO, Larry Ellison, industry thought leaders, and global companies, as they talk about the...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful sales teams leveraging data to engage their...
Oracle was named a 'Leader' in the Omdia Digital Experience Management Universe for 2020. According to the report, “Oracle should appear on your shortlist if...
Oracle was named a 'Leader' in the Omdia Digital Experience Management Universe for 2020. According to the report, “Oracle should appear on your shortlist if you want a one-stop-approach to digital experience management."
Oracle was named a 'Leader' in the Omdia Digital Experience Management Universe for 2020. According to the report, “Oracle should appear on your shortlist if you want a one-stop-approach to digital...
Gartner recognizes Oracle in the 2020 Magic Quadrant for Configure, Price and Quote Application Suites. Click here to download the report. What’s the best...
Gartner recognizes Oracle in the 2020 Magic Quadrant for Configure, Price and Quote Application Suites. Click here to download the report. What’s the best experience you’ve ever had making a purchase? For me, it was the last time I changed car insurance providers. Kind of surprising, right? It was so fast and the options were so clear every step of the way, it was practically painless (and I saved a pretty decent chunk of change). Most of us have a story that sits in the back...
Gartner recognizes Oracle in the 2020 Magic Quadrant for Configure, Price and Quote Application Suites. Click here to download the report. What’s the best experience you’ve ever had making a purchase?...
In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our...
In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our dialogue such as “social distancing” and “contact tracing” – became a defined word in the English language and gave us guidance to refer to what our world was facing. In the business world, the term “stay-at-home stock” is also new. Wall Street and everyday investors are betting on companies and technologies that are...
In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our dialogue such as “social distancing”...
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This article is adapted from the Oracle CX Cloud Virtual Summit interview with Chris McGugan, Senior VP, Oracle CX Service and Jeff Wartgow, VP, Oracle Product...
This article is adapted from the Oracle CX Cloud Virtual Summit interview with Chris McGugan, Senior VP, Oracle CX Service and Jeff Wartgow, VP, Oracle Product Management. My “why” for working at Oracle is simple: data. The world runs on it, especially for the future of service and customer experience design. Every day, we’re exposed to thousands of targeted ads based on the mountains of behavioral, demographic, and geolocation data companies own. Yet when we reach out to a...
This article is adapted from the Oracle CX Cloud Virtual Summit interview with Chris McGugan, Senior VP, Oracle CX Service and Jeff Wartgow, VP, Oracle Product Management. My “why” for working...
