In the past few years, there’s been a lot of talk about AI innovating and improving our lifestyles. Remember when Waze first came out and it shortened your...
In the past few years, there’s been a lot of talk about AI innovating and improving our lifestyles. Remember when Waze first came out and it shortened your commute? Siri is pretty cool too. As AI becomes more developed, it’s becoming less about “cool” new innovations and more about business impact. I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications, gave her keynote on Practical AI. In her session,...
In the past few years, there’s been a lot of talk about AI innovating and improving our lifestyles. Remember when Waze first came out and it shortened your commute? Siri is pretty cool too. As AI...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 2018 SuperNova Award Winners Announced at...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 2018 SuperNova Award Winners Announced at Connected Enterprise by Courtney Sato, Constellation Research, 10.25.18 Oracle CX customer, Kenya Revenue Authority (KRA), took home the SuperNova Award for Next Generation Customer Experience given out by Constellation Research. Oracle OpenWorld 2018 - City of San Jose Reimagines the Citizen Experience with Oracle by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 2018 SuperNova Award Winners Announced at Connected Enterprise by Courtney...
I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications gave her keynote on "Practical AI" from...
I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications gave her keynote on "Practical AI" from a CEO’s perspective. While her presentation got me excited about all the new developments and solutions from Oracle, it also got me thinking about how pervasive AI is in my life, and maybe yours too. We’re so busy with everything we do - whether it’s selling, marketing, or running a business, and all the while,...
I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications gave her keynote on "Practical AI" from a CEO’s perspective. While...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: The Big Story Podcast: Twitchy Trigger Finger ...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: The Big Story Podcast: Twitchy Trigger Finger by Ryan Joe, AdExchanger, 10.25.18 Oracle Marketing Cloud announced new positioning within the Oracle structure, along with a new go-to-market strategy for its customer data platform (CDP). Oracle CX Unity Unveiled at OpenWorld by Jess Scardina, TechTarget, 10.23.18 Signaling that it will dive deeper into the battle...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: The Big Story Podcast: Twitchy Trigger Finger by Ryan Joe, AdExchanger, 10.25.18...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO or CFO asks you when the Sales Plan will finally be ready? Does your Head of Sales Ops threaten to quit during the planning cycle? If so, you’re not alone. Most sales organizations take weeks, even months, to produce their sales plans. In fact, only 28% of companies have incentive compensation plans, territories, and...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO or CFO asks you when the Sales Plan...
By Manoj Goyal, GVP Engineering for Oracle Marketing Cloud Let’s all repeat it together - the traditional “customer journey” is dead! Consumer expectations...
By Manoj Goyal, GVP Engineering for Oracle Marketing Cloud Let’s all repeat it together - the traditional “customer journey” is dead! Consumer expectations have changed. The real way customers engage with brands is dynamic, unpredictable, and they expect to be served with a relevant experience in real-time, every time they interact with a brand. Thus, while the problem of understanding customers continues to get more challenging, the solution to serve them these...
By Manoj Goyal, GVP Engineering for Oracle Marketing Cloud Let’s all repeat it together - the traditional “customer journey” is dead! Consumer expectations have changed. The real way customers...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Answers the Call to Help Cities...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Answers the Call to Help Cities Improve Citizen Services by Oracle, 10.16.18 Cities across the country have selected Oracle Service Cloud to rethink traditional 311 services and provide the best possible citizen experience. <<Click to Tweet. The End of Ownership by Des Cahill, Oracle CX Blog, 10.18.18 As consumers trade brand loyalty for new experiences,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Answers the Call to Help Cities Improve Citizen Services by Oracle, 10.16.18...
When I was a kid, there were three channels on TV. You had to be home in your living room to watch your favorite shows at the exact time when they were...
When I was a kid, there were three channels on TV. You had to be home in your living room to watch your favorite shows at the exact time when they were broadcast. Now? I can binge on Westworld, The Walking Dead, or Leave it to Beaver, whenever and wherever I want. There are hundreds of satellite and cable options like Hulu, Netflix, AppleTV and Amazon Prime offering something for everyone. NBA Channel, heck yeah! This explosion of choice is happening in practically every...
When I was a kid, there were three channels on TV. You had to be home in your living room to watch your favorite shows at the exact time when they were broadcast. Now? I can binge on Westworld,...
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere...
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere sales automation add-on to the more popular, front-facing CRM, a CPQ is actually indispensable. Just as a middle child is integral to connecting the family together, a CPQ does the same for a business. Complimenting the front office, a CPQ is the vital link that gives currency to the downstream fulfillment, the ERP....
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere sales automation add-on to the...
