Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del Rowe, destinationCRM, 7.1.18 Companies need a consistent strategy across geographic boundaries when offering international customer service, according to insights from Oracle’s Daniel Foppen. <<Click to Tweet. The New Normal: Real-Time Customer Insight, by Des Cahill at Forrester CX NYC “Data is...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new insights into motorcycle mechanics, @WSJ http://ora.cl/bA26z #OSvC Click to Tweet Congratulations to @MajidAlFuttaim Communities on the successful launch of Oracle Sales, Service and Marketing Cloud solutions! #OracleCloud #OracleCX #OracleCustomers #CXC Click to Tweet More Than...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the customer’s problem. Oh how things have changed! Today’s customers have an unbridled desire for self-service across almost every industry. This is coupled with an increasing demand for ease. Consumers want to solve their problems by pressing a button. The challenge for an...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle communications industry expert for CX, joined me. The webcast followed an IDC InfoBrief, sponsored by Oracle, which looks at the future of CX. With the InfoBrief concluding that CX will become the main differentiator among Telcos - the key question addressed by the webcast is not...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI Click to Tweet Find out why companies on the @inc5000 named #CX as their key to #BizGrowth http://ora.cl/Dm8kf Click to Tweet .@Gartner_inc predicts that over 50% of companies will redirect investments towards #CX innovations in 2018. http://ora.cl/3FU5y Click to Tweet #ModernCX:...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc #MagicQuadrant for #DigitalCommerce. Download the report: http://ora.cl/Pi6TS Click to Tweet Where does your #CX stand? See what the current #customerexperience landscape looks like in the 2018 #SmarterCX Insights Report: http://ora.cl/5j2zu Click to Tweet #Albuquerque is the first city in the world to integrate with Amazon...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc #MagicQuadrant for #DigitalCommerce. Download...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its annual Insight event in Denver, Colorado, July 30-August 1! Don’t miss this chance to network and knowledge share with Oracle Commerce customers, partners, and product management. Whether you are using On-Premise or Oracle Commerce Cloud (or both!), there is a wealth of information and opportunity at this year’s user...
After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its annual Insight event in Denver,...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow tells you more about "organic channels" & how they can be a vision of tomorrow's @OracleServCloud: http://ora.cl/BG4b8 #CX Click to Tweet Find out three primary benefits of adding visualizations to #CPQ to improve the selling process http://ora.cl/Lp3a0 Click to Tweet #UchidaYoko Improves User Satisfaction by...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow tells you more about "organic channels"...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform easy & predictive management of products in the field http://ora.cl/Xh2tG #OSvC Click to Tweet Join us for a live webinar with @SMAssociation on 6/27 and learn how #BusinessIntelligence is reshaping modern #sales organizations. Register now: http://ora.cl/yS7kp Click to Tweet #ModernCX 2018 was really Legendary. Details...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform easy & predictive management of products...
