Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18 Yamaha’s CIO discusses how Oracle software is used to aggregate, cleanse, and store customer information as Yamaha works to strengthen customer relationships. <<Click to Tweet. Unforgettable Episode 1: Balance Between Digital and Human Experience by Samantha Hausler, SmarterCX,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be Boring With RoadLifeTV Campaign, VR by Klaudia Tirico, Demand Gen Report, 8.1.18 Mack Trucks is leveraging offerings like Oracle Marketing Cloud in its digital marketing initiatives, including Mack Trucks’ latest launch of RoadLifeTV. <<Click to Tweet. In Kenya, Virtual Tax Services Improve Compliance, Boost Revenue by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be Boring With RoadLifeTV Campaign, VR by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public Aggregator Network, by The MTA News Desk, MarTech Advisor, 7.17.18 Oracle Responsys’ new SMS Public Aggregator Network (SPAN) enables customers to quickly find, order, and manage SMS services directly from the mobile aggregator of their choice. <<Click to Tweet. Gartner’s Magic Quadrant for Sales Force Automation, Gartner,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public Aggregator Network, by The MTA News...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with Influencers to Create Cross-Channel, Long-Term Campaigns by Elise Schoening, Demand Gen Report, 7.18.18 As forward-thinking B2B marketers begin partnering with influencers, Oracle’s Andrea Tucker provides insights into the impact influencers have had on Oracle’s own marketing efforts. Click to Tweet Oracle Helps...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Forward-Thinking B2B Marketers Partner with Influencers to Create Cross-Channel,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del Rowe, destinationCRM, 7.1.18 Companies need a consistent strategy across geographic boundaries when offering international customer service, according to insights from Oracle’s Daniel Foppen. <<Click to Tweet. The New Normal: Real-Time Customer Insight, by Des Cahill at Forrester CX NYC “Data is...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural Sensitivity, by Sam Del...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new insights into motorcycle mechanics, @WSJ http://ora.cl/bA26z #OSvC Click to Tweet Congratulations to @MajidAlFuttaim Communities on the successful launch of Oracle Sales, Service and Marketing Cloud solutions! #OracleCloud #OracleCX #OracleCustomers #CXC Click to Tweet More Than...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and #VR plus @OracleServCloud for new...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the customer’s problem. Oh how things have changed! Today’s customers have an unbridled desire for self-service across almost every industry. This is coupled with an increasing demand for ease. Consumers want to solve their problems by pressing a button. The challenge for an...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle communications industry expert for CX, joined me. The webcast followed an IDC InfoBrief, sponsored by Oracle, which looks at the future of CX. With the InfoBrief concluding that CX will become the main differentiator among Telcos - the key question addressed by the webcast is not...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI Click to Tweet Find out why companies on the @inc5000 named #CX as their key to #BizGrowth http://ora.cl/Dm8kf Click to Tweet .@Gartner_inc predicts that over 50% of companies will redirect investments towards #CX innovations in 2018. http://ora.cl/3FU5y Click to Tweet #ModernCX:...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: . @ESET swiftly grows pipeline with data segmentation through @OracleMktgCloud http://ora.cl/Xm6pI...
