What is the General Data Protection Regulation (GDPR)? The European Union (EU) introduced its data protection standard 20 years ago through the Data Protection...
What is the General Data Protection Regulation (GDPR)? The European Union (EU) introduced its data protection standard 20 years ago through the Data Protection Directive 95/46/EC. Because the EU required each member state to implement a Directive into national law, Europe ended up with a patchwork of different privacy laws. Additionally, increasing security breaches, rapid technical developments, and globalization over the last 20 years have brought new challenges for the...
What is the General Data Protection Regulation (GDPR)? The European Union (EU) introduced its data protection standard 20 years ago through the Data Protection Directive 95/46/EC. Because the...
By Dylan Conley, Senior Manager, Software Development, Oracle The Oracle CPQ Adapter for Salesforce Lightning enables industry-leading CPQ in a seamless native...
By Dylan Conley, Senior Manager, Software Development, Oracle The Oracle CPQ Adapter for Salesforce Lightning enables industry-leading CPQ in a seamless native Lighting experience As consumers, your expectations continue to grow. This includes the way you shop and get things done. You also bring these expectations to work. The applications you use at work must keep pace. For the last seventeen years, Oracle CPQ (Configure, Price and Quote) has continually improved its...
By Dylan Conley, Senior Manager, Software Development, Oracle The Oracle CPQ Adapter for Salesforce Lightning enables industry-leading CPQ in a seamless native Lighting experience As consumers, your...
Oracle Customers Share CX Expertise at Open World 2017 Earlier this month, I attended Oracle Open World in San Francisco with a particular mission - to get...
Oracle Customers Share CX Expertise at Open World 2017 Earlier this month, I attended Oracle Open World in San Francisco with a particular mission - to get closer to the people who use technology to create great customer experiences (CX). Some companies’ focus on CX is a primary objective, while for others, they struggle with the internal change management necessary to align around a common CX vision. I attended several customer presentations and two focus groups with my...
Oracle Customers Share CX Expertise at Open World 2017 Earlier this month, I attended Oracle Open World in San Francisco with a particular mission - to get closer to the people who use technology to...
Modern Customer Experience 2018 is heading to Chicago, April 10-12, 2018. Get updates and early bird discounts delivered to your inbox by filling out this form....
Modern Customer Experience 2018 is heading to Chicago, April 10-12, 2018. Get updates and early bird discounts delivered to your inbox by filling out this form. In the meantime, take a look at last year’s event highlights below. Last April, 700 customer service professionals across all industries attended the Oracle Modern Service Experience (MSE) in Las Vegas. From visionary keynotes and inspiring talks by Joseph Gordon-Levitt and Jeanne Bliss to in-depth, one-on-one advice...
Modern Customer Experience 2018 is heading to Chicago, April 10-12, 2018. Get updates and early bird discounts delivered to your inbox by filling out this form. In the meantime, take a look at...
Business leaders realize that customer experience (CX) is the defining strategic imperative to delight customers, compete and win in the modern digital age as...
Business leaders realize that customer experience (CX) is the defining strategic imperative to delight customers, compete and win in the modern digital age as control of the buyer-seller relationship has shifted in favor of the buyer. But critical decisions must be made. Which technology should we buy? Who should we partner with? How will we integrate solutions, connect customer data, and maximize limited budget? How will we select a vendor when there are more than five...
Business leaders realize that customer experience (CX) is the defining strategic imperative to delight customers, compete and win in the modern digital age as control of the buyer-seller relationship...
Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our...
Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our Customer Experience (CX) team will host over 100 product and thought leadership sessions, diving in to what it means to harness connected data, connected experiences, and connected intelligence. Alongside partners and customers, they'll reveal Oracle's newest innovations across adaptive intelligence (AI), the Internet of...
Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our Customer Experience (CX) team will host...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to miss! What’s most important? OpenWorld themes include State of the Art Cloud Platform, Innovation and Emerging Technologies, Open Platform for Developers and, Oracle’s Next Generation Business Applications. This last theme encompasses CX Sales and includes Sales, CPQ and Engagement Cloud sessions. The CX Sales General...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to miss! What’s most important?...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run by customers, for customers, and it focuses exclusively on Oracle Commerce products. Corporate memberships are for one year and include membership for up to ten authorized users. The first user group event, Insight North America, takes place August 28-30, 2017 in the Chicago area. Don’t miss this chance to learn from...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run by customers, for customers, and it...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them,...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard. Creating consistent, personalized, and timely service experiences is the ultimate measure of success, but getting there is another story. So, how are leading brands tackling top customer service challenges? Stephen Fioretti, VP of Product Management at Oracle, set out to answer exactly that at...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard....
