Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the...
Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the customer, shifts in both B2B and B2C buying habits, and the rise of the digitally-native consumer. Less talked-about but perhaps equally as important to creating a smarter customer experience are the humans and the technology on the other end of the interaction – including salespeople, sales...
Originally published on SmarterCX View a complimentary copy of the full report. When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Sales and Service Tech: Two Sides of the Same...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Sales and Service Tech: Two Sides of the Same Coin? by Kate Leggett, Forrester, 9.17.18 According to Kate Leggett, evolving sales and service organizations need the right data at the right time to focus on nurturing customer relationships. CRM vendors, like Oracle Engagement Cloud, are making this easier by bringing historically siloed departments together....
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Sales and Service Tech: Two Sides of the Same Coin? by Kate Leggett,...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy,...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT and Data-Driven CX will be highlighted customer experience topics. Learn how systems throughout the customer journey can integrate seamlessly for a consistent customer experience. In addition to live conference Keynotes by Larry Ellison and the sensational customer appreciation event featuring...
October 22-25 Moscone Convention Center, San Francisco Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Future of Customer Experience by Michael...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Future of Customer Experience by Michael Krigsman, CXOTalk Michael Krigsman interviews Oracle's Des Cahill about integrating data across marketing, sales, service, and commerce to improve the customer experience. <<Click to Tweet. Constellation ShortList for Field Service Management by R "Ray" Wang, Constellation Research Oracle Field Service Cloud was named to...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Future of Customer Experience by Michael Krigsman, CXOTalk Michael Krigsman...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Advanced Technology Key to These Retailers'...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Advanced Technology Key to These Retailers' Success, Survival by Linda Currey Post, The Wall Street Journal, 7.26.18 The digital revolution is changing the retail industry, and Oracle customers like Moleskine, Murray's Cheese Shop, and Wiggle are employing innovative technology to get ahead. <<Click to Tweet. HOPE Lingerie Builds Loyalty with Unified B2C and B2B...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Advanced Technology Key to These Retailers' Success, Survival by Linda Currey Post,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 10 Ways to Create an Unforgettable Customer...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 10 Ways to Create an Unforgettable Customer Experience by Shep Hyken, SmarterCX, 8.20.18 Today's customers are more demanding than ever. So how do you create an unforgettable experience that makes your customers want to do business with you and nobody else? <<Click to Tweet. Industry News: How to Kick-Start Digital Transformation in Your Enterprise: 6 Tips by...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: 10 Ways to Create an Unforgettable Customer Experience by Shep Hyken, SmarterCX,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018 Magic Quadrant for Sales Force Automation, by Fortune Alexander, 8.13.18 Oracle's focus on business transformation encompasses both front and back office cloud apps and integrations, directly benefitting its Sales Force Automation solution. <<Click to Tweet. Weekly Tips for How to Provide Unforgettable Customer...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018 Magic Quadrant for Sales...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner also published the accompanying Critical Capabilities for Sales Force Automation report in which it aligns each vendor’s capabilities against the five most common selling use cases. Oracle received the second highest Use Case scores in all five of the use cases: B2B Long-Cycle...
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant for Sales Force Automation report. Gartner...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18 Yamaha’s CIO discusses how Oracle software is used to aggregate, cleanse, and store customer information as Yamaha works to strengthen customer relationships. <<Click to Tweet. Unforgettable Episode 1: Balance Between Digital and Human Experience by Samantha Hausler, SmarterCX,...
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For New Revenue by Clint Boulton, CIO, 8.6.18...
